Here's how it went for me tonight:

Please wait while we find a representative to assist you...
Thank you for being a valued DISH Network customer, I will be happy to assist you today. Please give me 2-3 minutes to access your account and review the information you have already provided
(03) Anna Mary F. UXN: Your patience is greatly appreciated.
(03) Anna Mary F. UXN: Hi Gordon! How are you doing today?
Gordon: Good thank you
(03) Anna Mary F. UXN: You're very welcome.
(03) Anna Mary F. UXN: For account security purposes, can I please verify the full name and address with zip code that is on the account?
Gordon : Gordon **** 31 **** Rd ********** NY *****
Gordon : I understand that many people are not paying for Platinum HD (that it actually doesn't exist anymore) and that they are getting the same channels for $10 less than what I am paying. I am a long time customer and would like an adjustment on my pricing.
(03) Anna Mary F. UXN: I apologize for any inconvenience.
(03) Anna Mary F. UXN: I have offered Platinum HD free for you and the bill will reduce less $10 a month.
Gordon: Well thank you very much
(03) Anna Mary F. UXN: You're very welcome.
(03) Anna Mary F. UXN: Have I answered everything to your satisfaction?
Gordon: Yes you have and have a wonderful evening
(03) Anna Mary F. UXN: Thank you.

painless