And they may not require you to return the defective remote because it costs Dish more to pay the postage for you to return it. If you do not have DHPP they may charge postage to send you the remote. They will enclose a not telling you to return OR NOT return the remote.

It should be free of charge if you have an account with no problems or past disputes. If you have DHPP it will be absolutely free no shipping charges, either. IMHO, DHPP is worth every penney.