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View Full Version : Empty envelope, no dvd, no way to report it.



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jahost
01-07-2012, 05:47 PM
Received an empty envelope today. Went to Dish website and followed instructions but they are wrong. It says there should be a "report dvd problem" on the menu but there isn't. Website says to call Dish. Called Dish and they said to go to a Blockbuster store to report the problem. What the Heck kind of support is that? "John"

maryb@Dish Network
01-07-2012, 06:12 PM
Hi, I am sorry you are having this issue. The enveolpe has a movie title on it? Was it in your queue? Is it still showing there because that is where your "Report A Problem" link will be? This is a Blockbuster issue as DISH Network does not have any control over the discs or queue and have no access to the systems to even be able to access the information. Please let me know and I will see what else I can do to assist you!

myron243
01-07-2012, 06:13 PM
I just logged on and checked my queue. At the top of the page it shows Discs at Home. Under that is a header and below that the title, rating, shipped date, estimated arrival and a link to Report Problem. When I clicked on the link a pop-up came up with a list of problems to select from. The last on the list was empty envelope.

jahost
01-07-2012, 06:40 PM
The problem is that the movie shows that it has been shipped (1-3-12). It DOES NOT show "Disc at home". My son who has Netflix said if it had shown that I had it, the menu would be different. I say it is a DishNetwork problem. "John"

myron243
01-07-2012, 06:46 PM
The problem is that the movie shows that it has been shipped (1-3-12). It DOES NOT show "Disc at home". My son who has Netflix said if it had shown that I had it, the menu would be different. I say it is a DishNetwork problem. "John"Maybe it will show up shortly as a Disc at Home and then you can report the problem. I have had a few that the information was a bit late getting updated. I don't understand how it can be a Dish Network problem other than they own Blockbuster. Blockbuster employees handle the operation. Basically Dish links to the Blockbuster site. I dropped my Blockbuster account when Dish gave it to us but it still shows up and I can order from either site.

jahost
01-07-2012, 07:10 PM
I guess I call it a DishNetwork problem because the Phone # they tell you to call Is 1-800-333-Dish. Why don't they give you a Blockbuster # to call if it is a Blockbuster problem? "John"

myron243
01-07-2012, 07:16 PM
I guess I call it a DishNetwork problem because the Phone # they tell you to call Is 1-800-333-Dish. Why don't they give you a Blockbuster # to call if it is a Blockbuster problem? "John"

I got this off the Blockbuster site but give it a try.



Sunday - Thursday 8:00AM - 8:00PM Central
Friday - Saturday 8:00AM - Midnight Central

For questions about Blockbuster By Mail, Blockbuster On Demand, or Online Purchases, please call us at 1-866-692-2789

jahost
01-07-2012, 07:28 PM
OK, here is the story according to Blockbuster. The envelope was distroyed by the post office. They didn't know where to send it so they returned it to blockbuster. So it was returned to Blockbuster without me ever seeing it. Blockbuster is in the process of sending me the next movie in my queue. Blockbuster was clueless that I never received the previous movie that was returned to them by the post office. That must be why I didn't have the "Movies at home" on the Dishnetwork website. Whew, what a fiasco. "John"

mcintire123
01-07-2012, 10:27 PM
OK, here is the story according to Blockbuster. The envelope was distroyed by the post office. They didn't know where to send it so they returned it to blockbuster. So it was returned to Blockbuster without me ever seeing it. Blockbuster is in the process of sending me the next movie in my queue. Blockbuster was clueless that I never received the previous movie that was returned to them by the post office. That must be why I didn't have the "Movies at home" on the Dishnetwork website. Whew, what a fiasco. "John"

All I have heard about this BB and E* thing is nothing but problems. And the thing about having channels on dish attached to having a BB account seems wrong in some way.

myron243
01-08-2012, 07:07 AM
All I have heard about this BB and E* thing is nothing but problems. And the thing about having channels on dish attached to having a BB account seems wrong in some way.

I had a BB account prior to Dish offering it. I maintained the account (free) after Dish offered it. I have never had a problem either before or after Dish got involved. And the OP's problem was not a Dish or Blockbuster problem. It was a USPS problem that could, and probably does happen to Netflix. Since I was paying the $10 previous to the BB addition then I consider BB a freebie. If you want the channels and not BB then just don't use BB. Granted the UI for the BB Movie pass could be a great deal better but again I consider it free.

Reigster at SatelliteGuys