PDA

View Full Version : Blockbuster emails, are you getting them?



Pages : [1] 2

jerryez
01-24-2012, 11:03 AM
I signed up for BBMP on 1/18/12 and they mailed me my first choice on 1/18. I received the dvd on 1/19 and mailed it back on 1/20, which they should have received on 1/23. Then on 1/24, I receive an email from Blockbuster stating that they have mailed me my dvd, but the title is the one that I sent back on 1/20. Hello, what the hell are they doing. The 1/23 email is the first one that I have received from BB and it is to let me know they have shipped me the title that I received from them on 1/19. The settings on my account are set to receive all email notification on the list. I think that they should send the email on the day they send the disc, no four days later. Also, to date, they do not show in my quque that they have received back the one that I mailed on 1/20. Is anyone else having trouble with their email notifications or are they a waste of time?

ibanez_ax
01-24-2012, 11:58 AM
I got two emails yesterday for the disc I sent back on 1/17 saying they got my disc back and my next disc will be sent out, all of which was after I received that disc and sent it back yesterday.

I did get emails today confirming my disc that was returned yesterday and saying my next disc will be sent out, so maybe it was just a one week glitch.

Bobby
01-24-2012, 12:22 PM
Yep, it sounds like they got a little behind and now caught up...

markcosenza
01-24-2012, 12:36 PM
The identical just happened to me as well...


I got two emails yesterday for the disc I sent back on 1/17 saying they got my disc back and my next disc will be sent out, all of which was after I received that disc and sent it back yesterday.

I did get emails today confirming my disc that was returned yesterday and saying my next disc will be sent out, so maybe it was just a one week glitch.

flody1
01-24-2012, 09:40 PM
same here !!!! If you want a new movie better get it elsewhere. BB has problem in my opinion.

MikeD-C05
01-24-2012, 10:26 PM
I dropped Blockbuster a couple of days ago and I've received all kinds of emails saying that they received a dvd and then today I got one saying it would send one out by Saturday 1/21. Mind you I got that dvd already and already sent it back in yesterday.

Dirtydan
01-25-2012, 09:47 AM
I always get emails stating that my next disc has been sent, this before I get email stating that they received the last disc I sent back.
Dan

jerryez
01-25-2012, 09:57 AM
Do these emails come from India call centers. When the CSR is not on the phone they type in email notifications. If they were automated, they would go out when the dvd is processed out.

Dirtydan
01-25-2012, 10:58 AM
How can one tell where they come from? I looked at the info from one of these returned disc emails and nothing about India in there.
Dan

jerryez
01-26-2012, 08:25 AM
The return address on the envelope is Dallas, TX, but the address that I mail it back to is Pensacola, FL and that is where I live, so it should not take three or four days for them to get it here in Pensacola, FL. Mailed it back on 1/20, got an email on 1/26 stating they just received it.

Reigster at SatelliteGuys