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View Full Version : How is VOOM going to uninstall 46,000 people in one month?



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jnardone
04-27-2005, 09:12 AM
Hi:
I spoke with a VOOM CSR yesterday and he said they are shutting down customer service at the end of May. If they do this, who is going to be there to schedule the removal of the dishes and antennas and the patching of roofs and walls in order to make customers whole? Are they going to try to schedule and complete 46,000 service calls in one month?

Indy
04-27-2005, 09:17 AM
Hi:
I spoke with a VOOM CSR yesterday and he said they are shutting down customer service at the end of May. If they do this, who is going to be there to schedule the removal of the dishes and antennas and the patching of roofs and walls in order to make customers whole? Are they going to try to schedule and complete 46,000 service calls in one month?

They have a very large magic wand to wave and all will be well. Remove the dishes and patch holes in your roof? You must be kidding! Not going to happen. Look at these items as battle scars or trophies. Wax the dish once a month and tell your war stories to the new neighbors when they ask what is Voom? :yes

B.Greenway
04-27-2005, 09:20 AM
Ditto to what Indy said, They're not.

TYORK
04-27-2005, 09:24 AM
I can almost bet that Indy is right they are not going to come and remove or patch anything at this point so don't hold your breath if you really thought they were going to cause i am sure you will be holding it a long time. I could almost bet that the only thing you are going to here from them is maybe a box sent to home to return the IRD if even that at this point.

t

Trock62
04-27-2005, 09:57 AM
I'm not sending them anything...if they want it that bad (the dish, two receivers and remotes), they can come get it...I'm more than a little pissed than no one at VOOM bothered to say anything about a possible shutdown when I signed on a month ago...

vurbano
04-27-2005, 10:36 AM
I'm not sending them anything...if they want it that bad (the dish, two receivers and remotes), they can come get it...I'm more than a little pissed than no one at VOOM bothered to say anything about a possible shutdown when I signed on a month ago...

welcome to the real world

DarrellP
04-27-2005, 10:56 AM
I had an installer contact me and he said he may not even come pick my 2 stb's up since they are paying next to nothing to get it done. I live about 40 minutes from Portland and it would not pay his gas to come get them. Hopefully I'll have 2 OTA tuners for awhile.

vurbano
04-27-2005, 11:04 AM
I had an installer contact me and he said he may not even come pick my 2 stb's up since they are paying next to nothing to get it done. I live about 40 minutes from Portland and it would not pay his gas to come get them. Hopefully I'll have 2 OTA tuners for awhile.

Dont give up your Stb's to him unless you see proof of Voom directing him to come get them from you. What happens if you give them up to some installer trying to make up for Stb's he's sold on ebay and then Voom calls you wanting yours back?

riffjim4069
04-27-2005, 11:26 AM
I'm not sending them anything...if they want it that bad (the dish, two receivers and remotes), they can come get it...I'm more than a little pissed than no one at VOOM bothered to say anything about a possible shutdown when I signed on a month ago...According to the terms and conditions of your lease with VOOM, you are required to return all STBs or be charged $400 per. Don't act surprised to see VOOM charge your credit card or turn this matter over to a collection agent should you fail to return their equipment, in good working order and in a reasonable amount of time, should they want it back.

piperut
04-27-2005, 11:55 AM
I would think Voom should send something out.
I also see that "Babygirl" posted something encourging about Voom.
There was also something posted a week or so ago about something happening after the 1st of May.

I would wait until into May before doing anything. Just my gut feeling. Let's see what happens. To many rumors, and too much pressure from the folks at direct and cable to think they want us to jump into something with out all the facts on the table.

roland

Reigster at SatelliteGuys