Hello everyone,

The sound died on my DSR505. I've double-checked the connections, settings on both my TV and STB. Reset a half dozen times, to no avail. Great video, though.

Any suggestions? I'm afraid I may have to replace it.

Thanks!

You could try a factory reset:
Press the Option key on your remote, select 6, then select 4. Then you can access the hidden menu by pressing 9 8 8 not too fast but not super slow either. Then Option 6 is Factory Reset.

After your box is reset to factory sttings, logon to the Shaw Direct web site and perform a re-hit, or call them up and ask for a re-hit. Tell them you lost all your programming. When you do the re-hit you will have to wait a while for the programming to come back. You will see the "satellite symbol" on the front of your display change from green to red to green etc. etc. This will tell you it is downloading the software/settings it needs.

You will see the "satellite symbol" on the front of your display change from green to red to green etc. etc. This will tell you it is downloading the software/settings it needs.

hey thats good to know. I havent had to use that "feature" yet ;)

hey thats good to know. I havent had to use that "feature" yet ;)

I found out this from the installer. It is good to know. I should add that the change of colors is not fast it is roughly between 5-10 seconds.

but still its good to know...kinda like the blinking light on a Dish reciever when it does a software update

Ok. Found the problem. Someone unplugged my Slingbox. It still passed video but not audio.

Lesson learned.

Thanks for your help!

glad it was something simple ;)