I have dish. My mother has direct due to trees and can't get dish.

When she signed up, she got a hd receiver. Since configuring her vcr is to complicated, she's been talked into getting a dvr.

I Called direct cs to see if she could swap out her HDReceiver. Here is the conversations in a nutshell:

CSa: She could get a hddvr for $99 with a 2 year agreement. + $30 delivery +$7 DVR fee+free install. (would have to run a second line and switch)
She doesn't have hd service, but getting hd locals and would need a hddvr to continue getting the locals in hd.
Me: But my mom doesn't have to pay for the hd service, but can continue to receive her locals in hd?
csa: Yes.
Me:Ok. I have to call and run this by her and I will call back. Is their confirmation number I need to have?
CSa: No, I'll just place the notes on her account.

Called back within 10 minutes: (eventually went to the floor supervisor)
CSb: No HDDVR for $99. It's $199.
Me: But I made a point to mention the HDDVR. Check the recording.
CSc: No. Only standard is $99 HDDVR is $199.
Me: Gave a lecture on customer service. Explained that I was a Dish Network customer and I have been convinced to remain a Dish Network customer after this and I will do everything possible to get my mom switched over to Dish.
CS FLOOR SUPERVISOR: Sorry you feel that way. Good By.

You would think that once they heard I was with Dish, they would have wanted to win me over? Nah. In fact they started to get an attitude with me.

Sorry direct, Dish beats you by a long shot for customer service.

Why i remain with directv:
- dish doesnt have sunday ticket.
- dish doesnt have YES network.
- dish picture quality isnt as good as directv.

Thanks. Now that you said all of that, I think I'll drop D* too. :rolleyes:

Thanks. Now that you said all of that, I think I'll drop D* too. :rolleyes: LOL!:D

Why i remain with directv:
- dish doesnt have sunday ticket.
- dish doesnt have YES network.
- dish picture quality isnt as good as directv.

Dish doesn't have MLB Extra Innings:)

Dish doesn't have MLB Extra Innings:)
Or the MLB Channel.

This sounds like one of Direct's commercials. :p

Hey OP (aka Pomona),

Your user name is the same as the name of my city.

Hey OP (aka Pomona),

Your user name is the same as the name of my city.

Maybe you two know each other.........:D

Sorry direct, Dish beats you by a long shot for customer service.

Maybe you misunderstood what the first CSR said? The HDDVR's from Directv have always been $199 with a 2 year contract. Most of us have paid that unless it is a new customer account then there are promos out there that can make it cheaper.

Dish Network charges for their receivers too. And in my experience Dish's customer service is the worst.

Why didn't you just call back and ask for the first CSR's operator number? You are right, I would get an attitude too if you were lecturing me about customer service.

What he said, as 14 year subscriber, I too paid $199.00 without threatening to go to (insert co. here)

The D* CSR's don't need to chase Dish subs, There's enough leaving on their own.

Maybe you misunderstood what the first CSR said?

I guess I wouldn't have gotten my panties in a wad if I hadn't heard what I heard in the first place.

HD DVRs are $199.00. IF you get a deal, then you need to take it at that time. You got lucky and got a deal but since you didn't accept it at that time that is your loss.

Saying that Dish beats D* in customer service is funny. They both can really suck at times, and Dish just finally got their head outta their *** and fixed some of their CS issues.

Useless thread.

I guess I wouldn't have gotten my panties in a wad if I hadn't heard what I heard in the first place.
Sorry you had a bad experience, but if you look at customer satisfaction ratings, most people differ from you. Dish is rate much worse than Direct in terms of customer service.

Sorry you had a bad experience, but if you look at customer satisfaction ratings, most people differ from you. Dish is rate much worse than Direct in terms of customer service.
Not According to this

Directv
BBB Review of DirecTV, Inc. - Satellite Equipment and Systems Repair Service - El Segundo, CA (http://www.la.bbb.org/Business-Report/DirecTV-Inc-81000357)

Dish Network
DISH Network, LLC - Television - Cable, CATV & Satellite - Better Business Bureau (http://www.bbb.org/denver/business-reviews/television-cable-catv-and-satellite/dish-network-in-englewood-co-6370)

Except for D* screwing me on a contract, I never had a bad deal with them. Their website allows you to do so much with your account and I love it. A few years back, every time you called Dish it was someone in India you could not understand, and it felt like the Dollar Tree of the Sat business. While I still get a more "professional" feel from most things D* does, Dish has really gotten better. You can get almost anything done with their online chat now, but I still like D*'s site better.

Did you even read why they gave the grades they did?

No mention of customer service ratings.


Not According to this

Directv
BBB Review of DirecTV, Inc. - Satellite Equipment and Systems Repair Service - El Segundo, CA (http://www.la.bbb.org/Business-Report/DirecTV-Inc-81000357)


--------------------------------------------------------------------------------------

Company Rating F

Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.


Dish Network
DISH Network, LLC - Television - Cable, CATV & Satellite - Better Business Bureau (http://www.bbb.org/denver/business-reviews/television-cable-catv-and-satellite/dish-network-in-englewood-co-6370)BBB Rating

Based on BBB files, this business has a BBB Rating of C on a scale from A+ to F.
Reasons for this rating include:

Government action(s) against business.

Click here for an explanation of BBB Ratings (http://www.bbb.org/business-reviews/ratings/)
The Denver BBB is the Headquarter BBB for processing all BBB complaints. Dish Network encourages consumers to contact Dish Network's designated customer relations contact at their Executive Offices, who can be reached at 1-888 826-8137 prior to filing a complaint through our office. Dish Network has committed to address these calls by providing consumers with an adequate response within two business days.------------------------------------------------------------------------------------------------

I really have to question your source here.

They are not in compliance with the law’s licensing or registration requirements? How so?

The company’s industry is known for its fraudulent business practices? Really? In which way?

Did you even read why they gave the grades they did?

No mention of customer service ratings.



--------------------------------------------------------------------------------------
Company Rating F

Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
BBB Rating
. IF this isn't customer service, Then what is it?
Are you Joking Dodger,? Did you read this?:confused:

IF this isn't customer service, Then what is it?
Are you Joking Dodger,? Did you read this?:confused:
They are not talking about customer service issues, they are talking about complaints filed against them by other companies, such as the stupid future satellite company trying to prevent them from moving D12 to 103.

I still have to question your source and how they came to the subjective grade that they did, especially when every other ratings system (such as jd power) rates Direct even higher. With the lawsuits against Dish and the ruling in cases like TiVo, they don't think Dish has "fraudulent business practices"?

They are not talking about customer service issues, they are talking about complaints filed against them by other companies, such as the stupid future satellite company trying to prevent them from moving D12 to 103.

I still have to question your source and how they came to the subjective grade that they did, especially when every other ratings system (such as jd power) rates Direct even higher. With the lawsuits against Dish and the ruling in cases like TiVo, they don't think Dish has "fraudulent business practices"?Here this is right from the Directv BBB page.

Complainants generally allege problems relating to contract terms, billing disputes, descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations, conditions and penalties that may apply. In almost all cases, the advertised promotional pricing is dependent on conditions that are not readily apparent from the advertising. Complainants consider the advertising to be deceptive. Some complain the company fails to send statements in a timely fashion resulting in late fees, or that unauthorized amounts of money are charged or debited to customer accounts. Others complain of inadequate customer service and the inability to contact the company to change programming or resolve billing issues. The company responds to most complaints by relying on the terms of the contract. In some cases, they apply necessary credits, adjust programming, or otherwise resolve the problems. In many cases, the company disputes the complainants allegations, and refuses adjustments.


Wow Dodger you will defend Directv , even with facts right in front of you.

Why I will remain with Dish...

More National HD Channels

Cost less the Direct, and thats with Two HD DVR's and a third SD

Its about a 20 dollars a month savings to get the channes I want if I switiched to Dish

They have NHL, NFL and NBA Network, while it would be nice to have MLB EI, I can live with ESPN, TBS and RSN coverage of Baseball

But thats why its great to have choices, so each person can get what they need for each provider
Interesting, because Direct is about $0.50 cheaper for me with 2 HD DVRs.

Interesting, because Direct is about $0.50 cheaper for me with 2 HD DVRs.

Oe of the reasons is FSC, and I would need sports pack for that

Here this is right from the Directv BBB page.

Complainants generally allege problems relating to contract terms, billing disputes, descrepencies concerning pre-paid programming. Many of the complaints relate that the company's promotional offers fail to include all of the limitations, conditions and penalties that may apply. In almost all cases, the advertised promotional pricing is dependent on conditions that are not readily apparent from the advertising. Complainants consider the advertising to be deceptive. Some complain the company fails to send statements in a timely fashion resulting in late fees, or that unauthorized amounts of money are charged or debited to customer accounts. Others complain of inadequate customer service and the inability to contact the company to change programming or resolve billing issues. The company responds to most complaints by relying on the terms of the contract. In some cases, they apply necessary credits, adjust programming, or otherwise resolve the problems. In many cases, the company disputes the complainants allegations, and refuses adjustments.


Wow Dodger you will defend Directv , even with facts right in front of you.Fine.
I just know that MOST of the customer satisfaction ratings systems rates Direct much higher than Dish, especially when dealing directly with CSRs.

BBB.com, and you can see all the complaints. This isn't a bogus page.

And for the record Neither D* or E* are BBB Members
For the Guys that claim their rating is bad because they are not BBB members.

We can play this game all we want. These ratings are very subjective

Here is JD Powers for example, which shows Direct higher than Dish (as do MOST of these ratings systems).

Ratings | J.D. Power (http://www.jdpower.com/telecom/ratings/television-service-ratings/east)

http://www.satelliteguys.us/attachment.php?attachmentid=48547&stc=1&d=1268602598

Yea, Here's the rest.
J.D.Power and Associates - Press Release (http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2009219)

And when you rank by customer satisfaction, which was my main premise, Direct leads all

http://www.satelliteguys.us/attachment.php?attachmentid=48548&stc=1&d=1268602787

And when you rank by customer satisfaction, which was my main premise, Direct leads all

http://www.satelliteguys.us/attachment.php?attachmentid=48548&stc=1&d=1268602787

Its nice to see comcast at the bottom. So much for those HD "Choices" :D

Yea, Here's the rest.
J.D.Power and Associates - Press Release (http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2009219)


And? Direct ranks higher than Dish, like I said. And Direct ranks the highest of all in customer service, just like I said.

And? Direct ranks higher than Dish, like I said. And Direct ranks the highest of all in customer service, just like I said.
Yea Hardly and D* isn't number 1

Yea Hardly and D* isn't number 1
This is the same thing I posted already. that is the graph for overall, all categories combined

They are still #2 overall and still higher than Dish. They are still #1 on their ratings in the category of customer service
You realize you are only helping me demonstrate my point? :p

Here it is when I click the overall tab

http://www.satelliteguys.us/attachment.php?attachmentid=48550&stc=1&d=1268603611

And again with customer service alone

http://www.satelliteguys.us/attachment.php?attachmentid=48548&d=1268602688

Except for D* screwing me on a contract, I never had a bad deal with them. Their website allows you to do so much with your account and I love it. A few years back, every time you called Dish it was someone in India you could not understand, and it felt like the Dollar Tree of the Sat business. While I still get a more "professional" feel from most things D* does, Dish has really gotten better. You can get almost anything done with their online chat now, but I still like D*'s site better.


This has been my DTV experience as well. I've never had Dish so I can't compare, but all of my CSR phone conversations with DTV have been good. I can clearly understand them in good English and I always ask, out of curiousity, where the CSR is located. Unless they're not being truthful, they've all been in the continental U.S. Their accents and clear articulation seems to bear that out as well.

That said, when I call a CSR, I'm not expecting them to answer certain specific questions, since I can get those answers faster and accurately at this site :D

You would think that once they heard I was with Dish, they would have wanted to win me over? Nah. In fact they started to get an attitude with me.


I'm sure you hadn't gotten an attitude with them before that....

When you gave a lecture on customer service that put the CSR in a real good mood..

Hey Dodger your right.
But they also rate $60,000 sport utilitys Car of the YEAR :rolleyes::rolleyes:
And Lexus??? OK yep everyone has those. How's that gas pedal working out.:p

Hey Dodger your right.
But they also rate $60,000 sport utilitys Car of the YEAR :rolleyes::rolleyes:
And Lexus??? OK yep everyone has those. How's that gas pedal working out.:pMaybe Lexus offered them a test drive? :p These are 2009 ratings, prior to the gas pedal problem

Like I have said, these ratings are subjective. Still however, most of them rate Direct higher than Dish

I'm sure you hadn't gotten an attitude with them before that....

When you gave a lecture on customer service that put the CSR in a real good mood..

They gave me lip first, so I gave them lip back. I was a CSR for a time awhile ago and I know how to treat customers. Did they once offer to check with the original CSR that gave me the deal and quoted me the HDDVR for $99 + 19.95 delivery? Nope. They told me I misunderstood that it was a HDDVR, disregarding the fact that I asked the first rep at least 3 times that it indeed was a HDDVR. That's was the whole purpose I called in, to see if I could get a better deal for a HDDVR. Why would I have agreed to pay $20 for delivery on a standard dvr, when I can get it with free shipping on line?

I'm sure most of the times both D* and E* provide great service. I just know that whenever I had an issue with E*, I always came away a satisfactory resolution. With D* I didn't. (fyi...I'm a E* customer, my parent is a D* customer due to tree issues and can't get E* - I was elected to get the parent a dvr to eliminate how to set and watch the vcr questions.

Hey Dodger your right.
But they also rate $60,000 sport utilitys Car of the YEAR :rolleyes::rolleyes:
And Lexus??? OK yep everyone has those. How's that gas pedal working out.:p
what would you rate as #1 car of the year?? a dodge????? lmao!!!!! :hahahttp://thisfragiletent.files.wordpress.com/2009/02/israel-125year-old-man-laughing.jpg

just pulling your leg bud :p:D:D

My mother has direct due to trees and can't get dish.

When she signed up, she got a hd receiver. ...

...I Called direct cs to see if she could swap out her HDReceiver. Here is the conversations in a nutshell:

CSa: She could get a hddvr for $99 with a 2 year agreement. + $30 delivery +$7 DVR fee+free install. (would have to run a second line and switch)
She doesn't have hd service, but getting hd locals and would need a hddvr to continue getting the locals in hd.
Me: But my mom doesn't have to pay for the hd service, but can continue to receive her locals in hd?
csa: Yes.

Here's the deal:

Your mother lives in an Mpeg-4 market, which means that the local channels are uplinked to DTV sats in HD per contracts with local channel providers. This means that you need HD equipment, NOT HD SERVICE (for $10/mo), to get you locals. IF she doesn't pay for HD service then her locals are not in HD.

$99 for a HDDVR that is FAR superior to anything Dish currently has is a great deal, not to mention I can tell you many people get them for free, try not being whiny...






Sorry direct, Dish beats you by a long shot for customer service.

C.S. from both companies CAN be horrible, you seem to have talked to some morons at DTV, it happens. Trust me I have dealt with both companies extensively, overall DTV has better C.S. in my experiences.

I own a VIP 722 and a HR23-700, 3 years ago the VIP 722 was the best, now the DTV HDDVRs are light years ahead and dish is playing catchup.

I have dish. My mother has direct due to trees and can't get dish.

When she signed up, she got a hd receiver. Since configuring her vcr is to complicated, she's been talked into getting a dvr.

I Called direct cs to see if she could swap out her HDReceiver. Here is the conversations in a nutshell:

CSa: She could get a hddvr for $99 with a 2 year agreement. + $30 delivery +$7 DVR fee+free install. (would have to run a second line and switch)
She doesn't have hd service, but getting hd locals and would need a hddvr to continue getting the locals in hd.
Me: But my mom doesn't have to pay for the hd service, but can continue to receive her locals in hd?
csa: Yes.
Me:Ok. I have to call and run this by her and I will call back. Is their confirmation number I need to have?
CSa: No, I'll just place the notes on her account.

Called back within 10 minutes: (eventually went to the floor supervisor)
CSb: No HDDVR for $99. It's $199.
Me: But I made a point to mention the HDDVR. Check the recording.
CSc: No. Only standard is $99 HDDVR is $199.
Me: Gave a lecture on customer service. Explained that I was a Dish Network customer and I have been convinced to remain a Dish Network customer after this and I will do everything possible to get my mom switched over to Dish.
CS FLOOR SUPERVISOR: Sorry you feel that way. Good By.

You would think that once they heard I was with Dish, they would have wanted to win me over? Nah. In fact they started to get an attitude with me.

Sorry direct, Dish beats you by a long shot for customer service.




Hey , they don't care whether they loose customers or not. They simply don't care . As they can get more customers LOL.

Why i remain with directv:
- dish doesnt have sunday ticket.
- dish doesnt have YES network.
- dish picture quality isnt as good as directv.



I've had both and find Dish picture quality better on my TV. But I don't have Dish right now. Just canceled Directv for increasing my monthly rate by over $20.

Changed my mind and asked Directv not to cancel my account after all. I really like Directv. A little uncertain of going back to Dish although I never had a problem with them.

$99 for a HDDVR that is FAR superior to anything Dish currently has is a great deal, not to mention I can tell you many people get them for free, try not being whiny...


The only reason I'm a whiny is when I called back to take the offer they told me no deal.

what would you rate as #1 car of the year?? a dodge????? lmao!!!!! :hahahttp://thisfragiletent.files.wordpress.com/2009/02/israel-125year-old-man-laughing.jpg

just pulling your leg bud :p:D:D
LOL, No But maybe a car that 90% of the poulation can afford.
If I pay $60,000 for a car its better Jerk me off too.:D

Gimmie a break, I've had a 1986 VW Jetta that cost Maybe $8,000 New that had 300,000 miles on it , in that time a clutch was the biggest repair.

Car of the year Lexus, really whats that cost to maintain?

ok. After looking over dtv compared to the current status of dish and no incentive to stay "loyal" I'll have to bid dish farewell and hope to meet again. I have the 7 year itch and flat screens that beg for hdtv that want to share a dvr. tvapps.. Computers that want to experience directv2pc. new equipment...discounts....drool...drool...i'm sorry for the things I said...about dtv...good-by charlie...it's been fun....maybe no more fees in two years...I might be back. off to the dark side tomorrow.:facepalm

ok. After looking over dtv compared to the current status of dish and no incentive to stay "loyal" I'll have to bid dish farewell and hope to meet again. I have the 7 year itch and flat screens that beg for hdtv that want to share a dvr. tvapps.. Computers that want to experience directv2pc. new equipment...discounts....drool...drool...i'm sorry for the things I said...about dtv...good-by charlie...it's been fun....maybe no more fees in two years...I might be back. off to the dark side tomorrow.:facepalm

:eek::D welcome to D*