Opening a "clean" thread for give & take with the Dish TSR's... :)
Created Discussion thread here http://www.satelliteguys.us/dish-network-technical-discussions/246097-ota-epg-info-incorrect-displaying-digital.html
for talking about...

This thread is going to be monitored by people who can actually help with OTA EPG data. Please keep your posts limited to the channel number, call sign, and if it says "digital service" or in the case of LIN stations, it is providing dispute data or just incorrect information. Our hope here is to provide direct information for the engineers to get in and fix away. Thanks!

Awesome. I didn't see any other posts from the Dish folks in the original thread after my post, so I'll re-post my OTA EPG issue here:



I started a thread in the main forum: http://www.satelliteguys.us/dish-network-forum/244023-missing-ota-guide-data.html I'll provide some more details:

The Birmingham DMA is pretty large, geographically. We have several stations that are transmitted on two channels. The three examples are:
WTTO 21 (Main channel) and WDBB 17 (secondary) (CW Network)
WBIQ 10 (Main channel) and WCIQ 7 (secondary) (PBS/Alabama Public Television)
WBMA-LP 58 (Main channel) and WCFT 33 & WJSU 40 (secondary channels-Note that DISH uses WJSU 40 for LiL) (ABC)

In each case, the secondary stations carry *exactly* the same video feed as the main station. They are completely interchangeable, and in a lot of cases they are if you are a cable subscriber. Even on DBS, Dish uses 40 for ABC and DirecTV uses 33. And when I say one uses 40 and one uses 33, I would bet a paycheck that they use the same video feed and arbitrarily picked a channel number for the lineup.

The problem is with OTA data. Since Dish uses channel 10, 21, and 40, they only map those channels' guide data to their OTA counterparts. When I scan in channel 7 and 33, I get "Digital Service". I don't get a signal for 17, but I assume it's the same.

The issue with this setup is that since the DMA is so large, depending on where one lives, you might not be able to get the channel that has guide data. What Dish needs to do is add channels 7, 17, and 33 and simply link them to the exact same guide data for 10, 21, and 40 respectively. I don't know if mapdowns are possible with the OTA-only guide data, but that's all it should take. The guide data NEVER differs between the main stations and their secondary stations.

This is vitally important in the case of channels 10 and 7, because DISH does not carry Alabama Public TV in HD, and I (and a significant portion of the Birmingham DMA) get a better signal on 7 instead of 10, and as it stands I can't record any timers for programs on 7. 33/40 is similar, but less vital since it's carried in HD on satellite, but it would ease some tuner conflicts if I could set network recordings on my OTA tuner so I can watch live TV while they record.

This is awesome.

Since the digital transition, channel 66 WPXW (our local Ion affiliate in the Washington DC DMA) shows Digital Service for all subchannels, labeled Ion, qubo, and IONL. 66-0 (the satellite channel) shows correct guide info and is labeled WPXW.

Dayton OH market

WPTD, channel 16-2 = Digital Service >> should be "Again"
WKEF, channel 22-2 = Digital Service >> should be "Cool TV"

I’m in the Minot-Bismarck-Dickinson DMA and the OTAs here in Minot North Dakota show "Digital Service" for the following channels:

010-01 NBC KMOT Digital Service
014-01 ABC KMCY Digital Service
024-01 FOX KXND Digital Service

The guide info is correct for the following satellite channels out of Bismarck

005-00 NBC KFYR (Both channel 5 and 10 are owned by the same company, 10 is out of Minot and 5 is out of Bismarck)
017-00 ABC KBMY (Both channel 14 and 17 are owned by the same company, 14 is out of Minot and 17 is out of Bismarck)
026-00 FOX KNDX (Both channel 24 and 26 are owned by the same company, 24 is out of Minot and 26 is out of Bismarck)

Hope you can get this fixed.

LIN in Austin:
KXAN (036-01) (NBC)
KNVA (054-01) (CW)

Both are showing the message about the Take Down.

There are others that I will add when I'm in front of the tv.

In Dallas
13-2 Digital service on DISH on Directv programming listings
31-4 RTV digital service
33-2 Ante Digital service on DISH on Directv programming listings
33-3 This TV digital service
And many many more channels listed as digital service

Can you clarify what you mean by that ?

The OTA channels are showing the same message as the Satellite channels for lin. Tony is trying to get the correct epg information displayed for the OTA locals.

Lexington, KY DMA

18.2 Wazoo Sports
Seams to have a lot of issues, can never rely on what the guide data shows.

Indianapoliis,IN: WXIN's sub channel 59.2 shows digital service, should be Antenna TV. WIPB's sub channel 49.2 says digital service, should be Create. WNDY 23.1 shows Important news instead of proper EPG. WNDY's sub channel 23.2 shows digital service, should be COOL TV. WFYI's sub channel 20.2 shows same info as 20.1, should be V Me. WISH 8.1 shows Important News instead of proper EPG.

KBIM Roswell NM 10.01 -- Digital Service

In addition to quoted post:

In Bismarck KXMB channel 12-1 show digital service, owned by same as KXMC 13-0 Minot


I’m in the Minot-Bismarck-Dickinson DMA and the OTAs here in Minot North Dakota show "Digital Service" for the following channels:

010-01 NBC KMOT Digital Service
014-01 ABC KMCY Digital Service
024-01 FOX KXND Digital Service

The guide info is correct for the following satellite channels out of Bismarck

005-00 NBC KFYR (Both channel 5 and 10 are owned by the same company, 10 is out of Minot and 5 is out of Bismarck)
017-00 ABC KBMY (Both channel 14 and 17 are owned by the same company, 14 is out of Minot and 17 is out of Bismarck)
026-00 FOX KNDX (Both channel 24 and 26 are owned by the same company, 24 is out of Minot and 26 is out of Bismarck)

Hope you can get this fixed.

Washington DC WDCW 50.3 THIS TV (although at times THIS TV listings are shown as 50.2 which is Antenna TV

Well then, for the record...

WDTN, 2-1, reads "Important info..."
WBDT, 26-1, reads "Important info..."

Keep sending information but make sure it is not already posted. Also, I guess posting what city the station comes from would be beneficial, too, if you haven't already. Thanks a bunch, guys! I forwarded this link to engineering.

Please, no discussions in this thread -- information only!

Albuquerque, NM
KASA, 2-1 "Important info..."
KRQE, 13-1 "Important info..."

Thanks.

I receive the following on my OTA channels

11.1- shows Digital Service as data-- KGIN is CBS affiliate--town Lincoln/Grand Island
11.2--shows Digital Service as data-- KGIN sub channel is a MyTV station--same town as above

05.2--shows Digital Service on screen-- KHAS-SD-sub channel of 05.1-KHAS listed below--Thistv--town Hastings

03.1--NET (Nebraska Public TV--tranmitter from Lexington
03.2--sub channel of NET
03.3--sub channel of NET
029.1--NET (Nebraska Public TV--transmitter from Hastings
029.2--sub channel of NET
029.3--sub channel of NET--Create tv
KUON is the parent station from Lincoln of the 6 channel listed above. All 6 channels show Digital Service as the data, 3.1 and 29.1 are the HD channels, same programming as KUON. 3.2 and 29.2 carry same programs as do 3.3 and 29.3--Create TV

The following channels show the proper info
05.1--KHAS--DT-NBC--Hastings
13.1--KHGI--DT-ABC--Kearney
13.2--KFXL--DT-FOX--Kearney

FYI; I emailed the Dish Quality Dept at Echostar and I forwarded this to the op. managers at the TV stations.
Dish Quality Dept. said it is because of improper TSID's
Thanks!

WALA 10.1 Mobile AL OTA. LIN Media - Fox Affiliate. Showing the Call and complain screen

WFNA 55.1 Mobile AL OTA LIN Media - Independent Showing the Call and complain Screen

Austin, TX (other than LIN):

018-03 (KLRU, PBS) Digital Service
024-03 (KVUE, ABC) Digital Service
031-01 (KTFO) Digital Service
031-02 (KAKW) Digital Service
054-02 (COOL) Digital Service (LIN SubChannel)
068-02 (KTFO) Digital Service

27.1 wuni boston digital service
27.2 wuni boston digital service
40.1 wggb springfield digital service
40.2 fox springfield digital service
45.2 wcwn albany digital service
45.3 wrgb albany digital service
55.1 ion albany ok but should be 50.1
55.2 qubo digital service
55.3 iol digital service
57.1 wgby springfield digital service but .2 .3 .4 are fine

Our Local CW station 033-1 has always had the correct guide info until a few weeks ago. At that time a new channel 031-1 was added, a local Univision channel. Ever since then the CW channel has had the Univision guide info. Really screws up my timers for Supernatural and Smallville. Emailed Dish and I got the standard reboot recommendations, when that didn't work they had me send all my receiver info to them and they said they would forward it to the techs, no fix yet.:(

Our Local CW station 033-1...
Please keep your posts limited to the channel number, call sign, and if it says "digital service" KSCW ?

Fort Wayne, IN channel 15.1 reads "Important News...."
Angola, IN channels 38.2 and 38.3 reads "Digital Service"
South Bend, IN channel 69.1 reads "Digital Service"

San Francisco-Oakland-San Jose DMA

014-02 KFSF Digital Service (guide info is already available for 066-01 KFSF-can't you just map it to the second location?)
026-03 KTSF Digital Service
026-04 KTSF Digital Service
026-05 KTSF Digital Service
026-06 KTSF Digital Service
028-01 KFTL Digital Service (probably can't add since Dish doesn't carry this channel)
028-02 HSN Digital Service (probably can't add since Dish doesn't carry this channel)
028-10 KEAR Digital Service (probably can't add since Dish doesn't carry this channel)
028-15 RTI Digital Service (probably can't add since Dish doesn't carry this channel)
032-01 KMTP Digital Service (probably can't add since Dish doesn't carry this channel)
032-04 WTV Digital Service (probably can't add since Dish doesn't carry this channel)
038-02 KCNS Digital Service
038-03 KCNS Digital Service
042-02 KTNC Digital Service
042-03 This Digital Service
048-02 KSTS Digital service
060-04 MHz Digital Service
065-02 Qubo Digital Service
065-03 Ion Life Digital Service

Los Angeles

KTLA, Channel 5.3 - Shows Digital Service - Should Be "This TV"

KSCW ?

Yep, sorry.

Willmar,mn
Minneapoils/ St. Paul DMA

007-01 KCCO (CBS) Showing just KCCO no program data.
009-02 KMSP (FOX) Showing incorrect data showing WFTC 029-01
010-01 KWCM (PBSHD) no data Just KWCM
010-02 Crea (create) no data just Crea
010-03 KWCM (MN Channel) no data just KWCM
010-04 KWCM (SD) no data just KWCM
023-03 COUN (Country Channel) no data COUN
028-01 TBN (TBN) no data TBN-
028-02 TCC (TCC) no data
028-03 JCTV (JCTV) no data
028-04 ENLA (enterlace) no data
028-05 SOAC (SOAC) no data
029-02 WFTC Showing KMSP in guide not WFTC
034-01 WEAT (weather channel) no data
041-01 ION (ION)no data
041-02 Qubo no data
041-03 IONL (IONlife) no data
042-01 KSAX (ABC) no data
045-02 KSTC (THIS) no data

using VIP922

Full Los Angeles List for Digital Service:

5.3 (Should be This TV)
18.4 Digital Service
18.6 Digital Service
18.9 Digital Service
23.4 (displays "Saigon Entertainment Television" instead of Digital Service) no programming data.

**30.1 KPAX TV OTA--However, EPG is from ION National Feed West; there are times when the OTA local leaves national feed to air local programming and this is not currently in the EPG. There is one show I want to record, but I can't use the EPG because it is INCORRECT**

30.2 (should be qubo)
30.3 (shuold be IONLife)
30.4 (should be Worship TV)
40.1 (should be TBN)
40.2 (should be TCC [The Church Channe])
40.3 (should be JCTV [Jesus Christ TV])
40.4 (should be Enlace)
40.5 (should be SOAC)
44.3 (Should be KTN)
44.4 (should be Little Saigon TV)
44.5 (should be Airang TV)
44.6 (should be IAVC)
44.7 (should be NTDT)
44.8 (should be ICN)
44.9 (should be VNA-TV)
44.10 (should be LA local KVMD)
50.4 (should be PBS World)
54.2 (different Azteca service, could be national feed)
57.3 (displays as VNATV instead of Digital Service)
57.4 (should be Saigon TV) not to be confused with Little Saigon TV
57.5 Digital Service
57.6 (should be VBS-TV)
57.7 (should be iTV)
57.8 (should be Globo)
57.9 (should be ZWTV)
62.2 (should be HTTV)
62.3 (should be VIDA)
62.4 (should be Inmigrante TV)
62.6 (was STVU)
63.3 (should be Mexicanal)
63.4 (should be TVA)

Good luck.

Mobile, AL

SkyviewMark mentioned only the two LIN channels, here is a complete list for Mobile/Pensacola. All say "Digital Service" except 010-01, 042-02, 055-01 which have wrong info.

WDPM 004-01 (Daystar Affiliate)

WALA 010-01 (LIN dispute)

WMPV 021-01 (TBN); 021-02 (ChurchTV); 021-03 (JCTV); 021-04 (Enlace); 021-05 (Smile of a Child)

WSRE 023-04 (V-me)

WHBR 033-02 (CTNi)

WGPX 035-02 (Cool TV)

WEIQ 042-02 has same guide as 042-01 but should be their "IQ" channel

WFNA 055-01 (LIN dispute)

Colorado Springs, CO
I just checked all the settings. I can receive 21 OTA channels.
8.0 is station KTSC. This is the PBS station that I get over the satellite.
8.1 is KTSC-D. This is the same PBS station but it comes from the OTA module. It shows the guide data.
8.2 is V-ME. It shows the guide data. This is another OTA channel.
8.3 is Create TV. This is an OTA channel. It just shows digital services in the guide data.
8.4 is AINC. It is just an audio broadcast and it shows digital services in the guide data.

I just checked another TV that is not hooked up to the satellite but I do have a digital to analog converter box connected to it. I am using the DTV TV Pal Plus from Dish Network. It has a guide button similar to the Dish satellite remote. When I press that button, all of the channels that I have scanned will show up almost like the dish TV Guide menu. I scanned over to the Create TV channel. It has the TV listings and times. So it seems that if I can get the TV Guide data there is should be possible that I get it on the Dish guide.

Lima,Ohio 45805

044-01 WTLW > 044-00 Dish (has guide information)
044-02 WTLW
035-01 WOHL > 018-00 Dish
035-02 WOHL > 038-00 Dish
008-01 WLIO > 008-00 Dish
008-02 WLIO > 025-00 Dish

So it seems that if I can get the TV Guide data there is should be possible that I get it on the Dish guide.

The difference is the DTVPal and DTVPal DVR gets it info directly from the guide services (Tribune I think)
Dish Network has to load the channel into their system for guide info to show if you use OTA. They dont have to carry the channel in the local packages but they have to load the guide info into the system.

Here is the list of stations that show guide data in your market. Any other channel in the market will show "digital service"
5-01 KOAA
8-01 KTSC
8-02 KTSC2
11-01 KKTV
11-02 KKTV2
13-01 KRDO
13-02 KRDO2
21-01 KXRM
21-02 KXRM2

New Orleans La

4-02 Digital Service
20-02 " "
26-02 " "
38-02 " "

Thanks.

The difference is the DTVPal and DTVPal DVR gets it info directly from the guide services (Tribune I think)
Dish Network has to load the channel into their system for guide info to show if you use OTA. They dont have to carry the channel in the local packages but they have to load the guide info into the system.

Here is the list of stations that show guide data in your market. Any other channel in the market will show "digital service"
5-01 KOAA
8-01 KTSC
8-02 KTSC2
11-01 KKTV
11-02 KKTV2
13-01 KRDO
13-02 KRDO2
21-01 KXRM
21-02 KXRM2

Iceberg, you are the man, so I write this response with great respect for your knowledge: I believer the DTVPal and DTVPal DVR and rebranded Channel Master DVR (really the Echostar product) gets its guide data from the local PSIP and the TVGuide data is from a local station broadcasting the TV Guide On Screen service and supports connected devices--to the Echostar DVR--that support TVGuide On Screen. Please feel free to correct me. I am here to learn.

Iceberg. I also get another 3 PBS stations out of Denver, Colorado.
12-1 KBDI DT
12-2 KBDI +
12-3 KBDI WV
All 3 stations show the TV listings in the guide menu.


The difference is the DTVPal and DTVPal DVR gets it info directly from the guide services (Tribune I think)
Dish Network has to load the channel into their system for guide info to show if you use OTA. They dont have to carry the channel in the local packages but they have to load the guide info into the system.

Here is the list of stations that show guide data in your market. Any other channel in the market will show "digital service"
5-01 KOAA
8-01 KTSC
8-02 KTSC2
11-01 KKTV
11-02 KKTV2
13-01 KRDO
13-02 KRDO2
21-01 KXRM
21-02 KXRM2

Denver, CO

KDVR 31-2 AntennaTV shows "Digital Service"

Is this thread for DVR receivers only? If not, I have no local info, 'Digital Service' only, for any Phoenix, AZ channels (VIP211k & VIP222k receivers).
3-01 KTVK Ind
3-02 This TV
5-01 KPHO CBS
5-02 Weather
8-01 KAET PBS
8-02 Create
8-03 World
8-04 KBAQ
10-01 KSAZ Fox
12-01 KPNX NBC
12-02 Weather
15-01 KNXV ABC
15-02 Accu weather
21-01 KPAX TBN
21-02 The Church Channel
21-03 JCTV
21-04 Enlace
21-05 Smile
33-01 KTVW UNI
33-02 KFPH-CA
38-01 IzPe
38-02 IzCl
38-03 IzVi
38-04 IzHo
39-01 KTAZ TEL
44-01 KPHE LP
44-02 Esperanza/3ABN Latino
44-03 3ABN/Hope Channel/LLBN
44-04 Family TV
45-01 KUPT MNT
51-01 KPPX ION
51-02 qubo
51-03 ION Life
61-01 KASW CW

I was getting guide data for this channel before the LIN issues and even after. But, the last few days all I get is digital service. The Fox channel is ok, but the CBS LIN still has this problem.

Providence, RI

12-1 CBS- WPRI

12-2 CBS - WPRI - COOL

Ken

Indianapoliis,IN: WXIN's sub channel 59.2 shows digital service, should be Antenna TV. WIPB's sub channel 49.2 says digital service, should be Create. WNDY 23.1 shows Important news instead of proper EPG. WNDY's sub channel 23.2 shows digital service, should be COOL TV. WFYI's sub channel 20.2 shows same info as 20.1, should be V Me. WISH 8.1 shows Important News instead of proper EPG.

Add to mrc54's list for Indianapolis, Indiana.

WISH 8.3 "Digital Service" use to show "Radar".
WIPB 49.3 "Digital Service" could be listed as "Weather".

Anyone seen fixes ?

Not here. WPXW is Digital Service for all 4 (sub)channels.

Nope! I don't understand what is taking so long. It would be different if the info hadn't been there before. KSCW 33-1 has had the info for years.

Nothing changed here yet either, except of course for the LIN stations coming back to normal.

-NYC DMA-

WPIX-11.3 = THIS = Digital Service - THIS TV
WPIX-11.4 = ANTE = Digital Service - Antenna TV

WLIW-21.2=CREA = Digital Service - Create TV

WSAH-43.2=WSAH = Digital Service - "Asian TV"
WLNY-55.1 - WLNY = Digital Service - WLNY

WXTV-67.2 =WXTV = Digital Service - Univision



-HARTFORD DMA-

WEDH-24.2 = PBS = Digital Service - CPTV
WEDH-24.3 = CREA = Digital Service - Create TV

WHPX-26.2 = qubo = Digital Service - QUBO
WHPX-26.3 = IONL = Digital Service - ION Life

WEDW-49.1 = PBS = Digital Service - PBS
WEDW-49.2 = PBS = Digital Service - CPTV
WEDW-49.3 = CREA = Digital Service - Create TV

WCTX-59.3 = WCTX = Digital Service - Weather Radar

WTIC-61.2 = ANTE = Digital Service - Antenna TV

New Orleans La

4-02 Digital Service
20-02 " "
26-02 " "
38-02 " "

Thanks.

4-02 Digital Service should be Livewell
20-02 " " should be world harvest tv
26-02 " " should be antenna tv
38-02 " " should be this tv

Not here. WPXW is Digital Service for all 4 (sub)channels.

SAme with the problems on WDCW---no fix yet.

ABC 33-01 in Birmingham Alabama. The station is ABC 33/40 - Birmingham News, Weather, Sports - Home (http://www.abc3340.com/) 33 and 40 are the same station simulcast from two locations. I can not pick up 40 at all but I get 33 with 100% signal strength with a small antenna

Seattle DMA
22.3 Antenna TV = digital service

Iceberg. I also get another 3 PBS stations out of Denver, Colorado.
12-1 KBDI DT
12-2 KBDI +
12-3 KBDI WV
All 3 stations show the TV listings in the guide menu.

correct...looking at that list they are loaded
12-01 KBDI
12-02 KBDI2
12-03 KBDI3

its Denver...you think Charlie woudlnt have access to all his locals guide? ;)

Minneapolis
all show digital signal...what they should be
45-2 KSTC-DT2 This TV
Then there is the 4/7/12 issue that I've posted before (on behalf of a relative)
7-1 KCCO
12-1 KCCW
same exact programming as WCCO 4-1 but these are 2 satellite stations. Show digital service

42-1 KSAX
43-1 KRWF
Same exact programming as KSTP 5-1 but shows digital service

41-1 Ion
41-2 Qubo
41-3 Ion Life

23-3 The Country Network

Duluth, MN

KRII 11 has 5 stations on it but only 11-1 shows properly. The rest say digital service. This is in the northern part of the DMA so they repeat existing stations that Dish has guide info for

11-1 KRII (shows properly)
11-2 KRII-DT2 CW (same as KDLH 3-2)
11-3 KRII-DT3 CBS (same as KDLH 3-1)
11-4 KRII-DT4 Weather (same as KBJR-DT4)
11-9 KRII-DT9 My9 (same as KBJR-DT2)

Wilkes Barre, Scranton PA

64-1 ION
64-2 Qubo
64-3 ION Life


All show as Digital Service

South Bend

69-00 WMYS is correct DISH Channel
69-01 (OTA) Digital Service

25-00 WCWW Shows Correct
25-01 WCWW Shows Correct
25-02 THIS Show the duplicate programming from 25-01

Lubbock TX

11.1 KCBD NBC is correct
11.2 This TV - often have to re download guide data (right arrow to no info and allow receiver to downolad data) to get information on this channel.

Hope I'm not too late.

Cleveland DMA

WJW 8-2 -----> Antenna TV

Just found another one for Denver last night

KWGN 2-2 is showing ThisTV, just shows as Digital Service in the guide

Anyone seen fixes ?
Here in CT we got our Antenna TV guide data updated yesterday. I didn't post it here, but I did send an email request to dishquality AT echostar dot com to add it back in January. Took about 2 months and I was updated with emails along the way....

Is there any plan to fix this problem? Looks like cosmo is the only one that has seen a result.

My plan is to get it resolved. Trying to make it happen currently.

Austin, TX
KNVA Subchannel 51.2 --> COOL TV
KLRU Subchannel 18.3 --> KLRU-Q (PBS)
KVUE Subchannel 24.3 --> Weather & Traffic (with Sunday morning shows)

Here's the list that LER posted on 3/9/11
018-03 (KLRU, PBS) Digital Service
024-03 (KVUE, ABC) Digital Service
031-01 (KTFO) Digital Service
031-02 (KAKW) Digital Service
054-02 (COOL) Digital Service

Eugene, OR DMA

7.1 (KOAC, PBS/OPB HD) Digital Service
7.2 (KOAC, PBS/OPB SD) Digital Service
7.3 (KOAC, PBS/OPB Plus) Digital Service
7.4 (KOAC, PBS/OPB Radio) Digital Service

Is it possible to get occasional status reports on efforts to correct these situations?

It is possible, and I apologize for being absent on that. Nothing doing at the moment, but I am working on bringing 'heavies' in to help push for a fix. It takes convincing to bring more people to the cause. First stop was sympathetic, during LIN, but apparently the interest was only that LIN was mirroring the satellite provided channels takedown message.

It really is a problem, especially since DISH doesn't carry PBS in HD in many cities.

Providence, RI

12-1 CBS- WPRI

12-2 CBS - WPRI - COOL


I just added new OTA and have to add these in the Providence / Boston market. Please do not forget 12-1 and 12-2

56-2 WLVI – TCN - Digital Service
68-2 WBPX – QUBO - Digital Service
68-2 WBPX – IONL - Digital Service
69-1 WPXQ – ION - Digital Service
69-2 WPXQ – QUBO - Digital Service
69-3 WPXQ – IONL - Digital Service

No fix here yet:(

First stop was sympathetic, during LIN, but apparently the interest was only that LIN was mirroring the satellite provided channels takedown message. Huh ?

I think what Tony means is that he got sympathy from above that the LIN channel takedown message was mirrored onto the OTA LIN channels as well, making it problematic for customers to use OTA channels to replace missing satellite channels.

I am personally surprised that it takes "heavies" to order a fix for such a low-level technical problem.

I think what Tony means is that he got sympathy from above that the LIN channel takedown message was mirrored onto the OTA LIN channels as well, making it problematic for customers to use OTA channels to replace missing satellite channels.

I am personally surprised that it takes "heavies" to order a fix for such a low-level technical problem.

Especially when the info used to be correct on my local KSCW 033-01 for years.:rolleyes:

I am personally surprised that it takes "heavies" to order a fix for such a low-level technical problem. My local PBS has had the guide data wrong since the digital transition and one of the engineers at the station has communicated with Dish directly to fix it .... with no success. :(

Traverse City/Cadillac
All OTA
007-02 Digital Service
027-01 Digital Service
027-02 Digital Service
045-01 Digital Service FOX
045-02 Digital Service CBS

In the Portland ME DMA -

WPXT 51.1 (CW) shows correct EPG info - no problem
WPXT 51.2 (ME-TV) shows only Digital Service

WPXT 51.2 is brand new. It went live with ME-TV the first week in May. ME-TV is great, much better than Retro TV. I would love to DVR some of the shows but that is difficult with out guide data.

John

The following stations in the New Orleans DMA need OTA Guide information:
WWL 4.2 = Live Well TV
WGNO 26.2 = Antenna TV
WNOL 38.2 = THIS TV

Thanks,
Donald

Update time.... Post if your reported issue has been fixed please.

Seattle-Tacoma DMA, Antenna TV, ch 22.3, still does not have guide data.

[QUOTE=Hall;2533998]Update time.... Post if your reported issue has been fixed please.[/QUOTE
I know this is not what was requested but I am posting this as a follow up to my posting on 3/9/2011--nothing has been fixed from what I state in that post.

KTXT TV 5.1 is Lubbock,TX PBS,
KTXT TV 5.2 shows digital service. (PBS create TV)

Still no fix here. KSCW 33.1 still has the wrong guide info.

To those of you who posted requests: My two prior successful OTA guide updates that were handled via email took approximately 2 months to get done, so since this thread was started in early March, hopefully you will start seeing some results soon...

Minneapolis DMA

023-02 Cool TV

Guide data off by one hour. Example: Guide shows Eighties at Eight as being on at 7. Was this way before and after daylight savings change.

ERIE, PA DMA

These Need Guide Info

9-1 WLEP (RTV) Digital service
9-2 WLEP (TUFF) Digital Service
9-3 WLEP Digital Service

54-2 WQLN PBS Create Sub Channel Digital Service
54-3 WQLN PBS Sub Channel Digital Service

These OTA channels display only "digital service" on my 722k receiver. FYI, my zip is 28655 and I live in the Charlotte NC DMA:

006-01 WSOC (this is a translator for 009-01 WSOC)
006-02 WAXN (this sub-channel duplicates 064-01 WAXN)
017-01 UNC (this is a full-power PBS TV station - callsign WUNE - and is part of the NC Public Television Network)
017-02 UNC
017-03 UNC
018-04 WCCB (this is a translator for 018-01 WCCB)
018-05 WCCB (this sub-channel duplicates 018-02 WCCB)
018-06 WCCB (this sub-channel duplicates 018-03 WCCB - programming is ME-TV)

010-01 KBIM Roswell (translator of KRQE) still show's Digital Service

Agree with Geronimo and Hall: When This TV was on KTLA 5.2, we had complete listings. However, since This TV it moved (several months ago) to 5.3, we have "Digital Service." Even fishier is than from DAY ONE of the launch of Antenna TV at 5.2 (the old This TV position) we have had complete listings on the EPG. I don't think I've noticed one improvement of the OTA listings in the LA DMA since this thread started. When KCET had PBS World, we had complete listings on the EPG. Since KCET dropped PBS World and it was picked up by KOCE, we still have "Digital Service" for PBS World.

Yes. DIRT, please respond, even if it is to tell us that has abounded the effort and is working on 813 or the successor to the 922 or just decided to have a really long lunch over the subject.

Waiting to hear from you, DIRT, please.

DISH OTA Channel 11-02 BYU-TV EPG shows wrong channel info.
It shows the same listings as 11-01 KBYU PBS station.
It should show the same listing information as Channel 9403 BYUTV.

How can I get a hold of someone at dish that could fix this. If I call support I am certain it won't get to anyone that could fix it.

First try deleting that whole channel. Reset the receiver, and add it back in. See if that fixes it. That does not always work, but it did for me when the PBS info showed for a channel in Tampa.

Also, if that does not work, email one of the Satguys Dish CSR's here, they can at least direct the report to the right place.

If it turns out that the guide info is incorrect you can post in this thread but very few have seen these problems foxed


http://www.satelliteguys.us/dish-network-technical-discussions/246097-ota-epg-info-incorrect-displaying-digital.html


Good luck though. there is some beautiful country in your neck of the woods.

The channels listed above are alternate channels provided by the OTA module to the receiver. The EPG information is provided by these local providers. The signal only goes through the module once it is picked up by your antenna. Have you tried unplugging the receiver and having it reboot to see if it will update the EPG information? I will contact our engineers to research this problem further to see if it is a problem with our receiver/module. I did find an issue with the EPG skipping forward but nothing about EPG information for local channels. Please let me know about the reboot.

dentke,

Are you receiving any locals channels from us now? Could you PM your account number or phone number so I can look at your account to figure out what is happening with the local EPG? Thanks!

Ray,

I have unplugged, replugged, rescan, reset, etc. & still only Antenna TV does not get guide data. I do believe the provider is providing data as I can get it via EyeTV on my Mac & on my small Haier TV (I haven't rescanned on my Sony lately). All of the other sub-channels I get OTA that are not on Dish in any form do have guide data.

The channels listed above are alternate channels provided by the OTA module to the receiver. The EPG information is provided by these local providers. The signal only goes through the module once it is picked up by your antenna. Huh ?

Ray,

I have unplugged, replugged, rescan, reset, etc. & still only Antenna TV does not get guide data. I do believe the provider is providing data as I can get it via EyeTV on my Mac & on my small Haier TV (I haven't rescanned on my Sony lately). All of the other sub-channels I get OTA that are not on Dish in any form do have guide data.
until Dish loads the EPG info into the system it will show "digital signal"

Minneapolis DMA

023-02 Cool TV

Guide data off by one hour. Example: Guide shows Eighties at Eight as being on at 7. Was this way before and after daylight savings change.

interesting....the AM21 that Directv uses has the same glitch
my TV's show the correct info. Havent checked the DTVPal converter box to check though

These local OTA TUCSON channels need to be updated with program info:

OTA CHANNEL-- MENU READS NOW-- MENU SHOULD READ

009-03-- DIGITAL SERVICE-- THE COOL TV
018-02-- DIGITAL SERVICE-- ESTRELLA TV
027-02-- DIGITAL SERVICE-- PBS - KIDS
027-03-- DIGITAL SERVICE-- PBS - WORLD
034-01 KFTU-- DIGITAL SERVICE-- TELEFUTURA HD
034-02 KUVE-- DIGITAL SERVICE-- UNIVISION HD
046-02 KFTU-- DIGITAL SERVICE-- TELEFUTURA SD

Hey guys... Status: No new information on this.

I am still hoping this information will prove useful, but as of right now I have run out of leads. I will continue to push and ask, especially with new equipment coming down the pipe, and will start posting weekly (setup a new "alert" to remind me). Even if its no news, I will simply post that.

until Dish loads the EPG info into the system it will show "digital signal"

That is exactly what I understand, the problem is that Dish has not loaded the data.

I feel like I've been banging my head on a wall trying to explain that to several people. So many assume that no guide data means we don't subscribe to locals through Dish no matter how many times I say I do. I just want to make it clear to anyone at Dish.

I understand that. I was just verifying that the info you were given previously was wrong
As you can see you're not the only one with the issue and unfortunately Dish hasnt really done much about it

...but as of right now I have run out of leads. Leads ? What leads ?

...especially with new equipment coming down the pipe... What does new equipment have to do with this issue ?

That is exactly what I understand, the problem is that Dish has not loaded the data.

I feel like I've been banging my head on a wall trying to explain that to several people. So many assume that no guide data means we don't subscribe to locals through Dish no matter how many times I say I do. I just want to make it clear to anyone at Dish.

Sorry for the frustration. The information internally shows that local OTA guide information is provided with a subscription to local channels through DISH. That is almost verbatim. Taking it as a general statement, which some employees do, it is assumed that Local OTA channels means ALL OTA channels (including sub-channels). Unfortunately, that is just not the case. I had no idea until the formation of DIRT and our release into Satguys.us (always thankful for eye-openers). The statement, in actuality, refers to specific channels, namely the local stations that made the digital transition and were/are provided by DISH, excluding the sub-channels that came about as a result of the digital transition.

Current 'rule of thumb': if we do not provide the channel, we do not provide the data. Unfortunately, that is the manner in which it is handled. Personally, I like this method as much as anyone else on this thread.


Leads ? What leads ?

I have been looking into this as long as DIRT has been around and have spoken with many people with regard to changing the current business practices surrounding it. During LIN, I drove for a change, using it as a catalyst to provide software that would actively read PSID information. I push, and it pushed back. I learned (during conversations and research) that the information is "purchased" from Tribune at a cost that I do not know. The business decision DISH has made was not to spend more money purchasing additional information from the third party, or buying and refitting the hardware and software needed to decode it from the data stream directly from the receiver or at the Uplink center(s).

My personal opinion, much like those of you here, is that gear should do EVERYTHING it is capable of doing. My goal is to find someone like-minded with enough pull to change the way it is. Hence tracking down leads.


What does new equipment have to do with this issue ?

New gear has nothing to do with the issue itself, but may prompt that 'like-minded individual' into stepping forward and saying "Hey, lets do this."