How do I find a user guide for this remote?

http://www.dishnetwork.com/SupportSection/FileStream.ashx?ID=674

thanks, but that is not the same ez remote which i got last year @ team summit. it has two concave sides, no picture icons, and has a system wizard button.it's unique (and seems inoperable-imagine that! oh,of course. it's dish!) :cool:

This one perhaps? The basic remote is the new and improved EZ remote

www.dishnetwork.com/SupportSection/FileStream.ashx?ID=682

Matthew. you're the best! Thanks a million!
Suzyq:)

You're very welcome! Let us know if you ever need anything :D

well, my office manager was responsible (last friday) for registering us for team summit and never hit the submit button. so that's going to be an expensive mistake. i called the ts support line and they said too bad, so sad. any suggestions would be welcome. i'm an advantage dealer (at a big disadvantage). "(:cool: