Thread: keep getting broken discs

I'm only getting one a week on average. Over the weekend the disc I had was scratched and wouldn't play properly (I opted to rent the movie from Redbox instead). I attempted to report damage on blockbuster.com but the option to report was never active on the website. I mailed it back and attempted to report online, hoping that the next two in queue would be mailed to me. Since my report came after the disc was returned, they have so far refused to send the second disc to me.

I once had Blockbuster online and here is my experience within a month before I went to Netflix. Never had broken disc, but even worse service.

The new release movies (Tuesday New Release), it is AVAILABLE for 2-3 days, they send me the movies listed as AVAILABLE on the bottom list instead. I move the NEW RELEASE movies to the top to ensure I will get it. 4 weeks later, I still do not get the New movies. I end up going to the machine inside the supermarket.

When I started, they give me all the SHORT WAIT movies even when it say SHORT WAIT. Then, they give me movies down the bottom list or not sending me anything until 2 days later. Even when I do not have AVAILABLE titles, I still get the SHORT WAIT titles. Later on, no movies at all.

I switch to Netflix immediately with faster service and the good streaming.

I have had 11 movies in my first month with Blockbuster@Home.

I am returning my second (out of like a dozen) cracked/broken disc to them today. Not a real good average. Mailers could be more substantial.

How much do they save on mailers Vs replacing broken discs?

Tells me that it must be cheaper to replace broken discs than invest in good quality mailers.

I've been trying to get the same titled DVD in the mail now and have received it CRACKED 6 times in a row! I've given up on the title. It's definitely 6 different discs, because they've asked me to hold on to the broken ones. It's kinda funny to have six of the same disc...each with a crack...useless. In the past I've received about 6 titles all in good condition, then one cracked one, then about 4 good ones. Suddenly, I'm getting 6 cracked discs in a row. I hope the next different title isn't damaged. If it is, I'll be kissing BB goodbye. I concurrently have a Netflix acct, and have NEVER had a single damaged DVD in 6 years.

I have received two broken discs. When I reported the last disc, I got the message my account has been flagged for reporting too many problems. I hope Dish didn't pay money for BB, a good trade would be maybe a cow and a couple chickens.

Well, I received another disc that doesn't work from BB. I logged on to their website to report the problem and the function still doesn't work, two months after my initial issue. I sent an email to customer service, expecting it to act as the official report and hoping to have the next disc in my queue sent to me. In my past correspondence they haven't taken responsibility for their website not functioning correctly, so my expectations are probably lofty for them to handle their end of things. Fingers crossed.

I had a similar situation. I simply mailed back the defective disc and reordered a new one of the same. That's what they told me to do and it worked just fine. BTW, When I reported the first disk, they just sent out a new one. It was the second go 'round that they said too many problems and this was the way to get back in order. Not a problem since....