BHN New software

[stevenl]

Those of you who have received a converter box in the past 2-3 months will notice its drastic new software, although it has a few neat features my overall impression of it is its a hunk of garbage. First off it takes like 5 mins to boot the dam box up and 15-20 mins to boot it for the first time on account. It seems to respond much slower then the passport software, although it does have a lot of neat features. Like the built in on-demand systems and such. That allow you to goto 1 channel and see all the on-demand content in categories. Its pretty neat but eh, the software sucks. Not to mention the problems with it needing a cable card, and the pairing issues. WTF does the cable company need to give out boxes with cards for? I understand a mandate to require them to have cards that would work with consumer purchased boxes (not really but its more understandable then forcing the cable companies to carry them) Anyway back to my rant. The software sucks right now I hope they fix it fast!!! Otherwise alot of pissed off customers. THey arleady are lighting up the phone lines to complain, and begging for the old boxes. But guess what. The FCC want let us use them so sorry

[Saxamoophone]

Yeah, I was one of the "lucky" ones to get this new software.

It's slow.

It's buggy.

The Audio is also a major problem. On a lot of hd-programming the sound will come in and out.

They REALLY need to get an software upgrade out there soon!

[jcarrera]

Does this bad software apply to the DVR's also?

[Isomorphic]

You mean it's worse than the software on the normal SA8300's?

Is that possible?

[stevenl]

The Passport software on the regular boxes is wonderful. Works fine very little lag. This new "OCAP" More like OH CRAP" Software is HORRID. and to answer jcarrea it is on all the new boxes. All the "Removable Security" boxes. Basically all the ones that end in HDC (i think it is) Like 8300HDC, for the dvr and 3250hdc for the normal boxes. I beleive though BHN will be soon moving to ALL dvr installs. but they will disable the DVR functions unless you pay for the service. So this will save a trouble call/upgrade if you want a dvr they can turn it on / off at the office.

[Saxamoophone]

So get this...

7:50 PM last night (after watching the dvr for 30-40 minutes) they FORCE a software update of this new crappy DVR on me!

The DVR becomes useless, everything stops recording, the update takes 5 minutes + the 15 minute reboot.

You would THINK they could have done this at 4am or something.....

I think it is actually running SLOWER now too!

Can I have the old software back? pretty please...

[jcarrera]

That is incredibly insensitive (read that as 'stupid') to do that at that time. Geesh.

[jcarrera]

Holy Toledo!! This is incredibly stupid!!

Obviously, I have gotten a new software download too. Now on screen displays like the channel guide automatically disappear after a short time EVEN IF YOU ARE SCROLLING THROUGH THEM.

Good God almighty. Has BHN not got any sense whatsoever? Don't they check out the SW changes before releasing them?

This is almighty STUPID! This is almighty STUPID! This is almighty STUPID! This is almighty STUPID!

ONE HOUR LATER: Now it is not doing it. What the heck is going on!?

[stevenl]

Yea this OCAP software is crap. Its a custom built system TWC.BHN has been working on so it can be modular, and they can do more advanced stuff with it.... But it obviously was not ready for prime time. I think they had to push it to soon. (I think the biggest problem was they were spending so much money to make this software, it made no sense to buy the new passport software (to support the removable-security) when they already are spending so much on this new software that does the same thing) I understand the reason for pushing it so quick (dam fcc time table would not give bhn an extension like that did other companies att/verizon etc etc) any who, enough bitching at the FCC the software still sucks regardless

[iceturkee]

is bhn even thinking these at all these days? first, was pivot and although that was in beta, the whole program was plaqued with problems from the start. now, they release software that apparently doesn't have all the kinks worked out. yikes.