audio stuttering caused by 1ghz upgrades?

[skottey]

I am in St. Petersburg and yesterday and today have been getting annoying audio hiccups on various channels (specifically of note Fox News Channel and Sun Sports). I am watching hockey tonight and the audio will garble every few minutes and the picture remains fine.

I know they are doing upgrades to 1Ghz equipment and this was verified by the tech support on the phone tonight. Of course he would not admit to any problems and doesn't have an upgrade schedule.

Could all this upgrading be causing my audio problems? When I called support he said he would "send a signal" to the boxes and if it continues to call back tomorrow.

What does sending a signal do anyway? It is still mucking up after he sent a signal.

My Internet appears to be fine, although a ping -t to google.com has been getting an occasional request timed out, which routinely is not the case, as I'll run a ping test for hours with no times out on any given day.

[LonghornXP]

I am in St. Petersburg and yesterday and today have been getting annoying audio hiccups on various channels (specifically of note Fox News Channel and Sun Sports). I am watching hockey tonight and the audio will garble every few minutes and the picture remains fine.

I know they are doing upgrades to 1Ghz equipment and this was verified by the tech support on the phone tonight. Of course he would not admit to any problems and doesn't have an upgrade schedule.

Could all this upgrading be causing my audio problems? When I called support he said he would "send a signal" to the boxes and if it continues to call back tomorrow.

What does sending a signal do anyway? It is still mucking up after he sent a signal.

My Internet appears to be fine, although a ping -t to google.com has been getting an occasional request timed out, which routinely is not the case, as I'll run a ping test for hours with no times out on any given day.

Road Runner Tampa Bay has been having DNS issues for a while so your google timeout could be a result of these issues. I've switched my DNS servers to Level3 DNS services and my internet is much better now. Those servers are 4.2.2.1 and 4.2.2.5 just so you know.

I've also had audio issues mainly with HD channels even on recorded content with both of my 8300HDC boxes. My 8300HD box on the other hand works without a hitch. The only thing I've noticed is that sometimes I need to switch to a normal digital channel and go back to the HD channel. On DVR shows I must tune into a digital channel first and after that select my show again and select start from beginning. Other times a full reboot of the box is the only thing that fixes it.

I haven't had any audio issues like you stated on SD channels just on the HD channels. I had these issues well before the final upgrade was done but on the other hand ever since that day it does seem to be worse than before.

Either way I'll call a few people and get more information along with reporting this as a known issue. Also anybody else within the Tampa Bay region with BHN having stuttering issues with audio please report it in this thread so I can see just how widespread this issue is okay.

[skottey]

Road Runner Tampa Bay has been having DNS issues for a while so your google timeout could be a result of these issues. I've switched my DNS servers to Level3 DNS services and my internet is much better now. Those servers are 4.2.2.1 and 4.2.2.5 just so you know.

I've also had audio issues mainly with HD channels even on recorded content with both of my 8300HDC boxes. My 8300HD box on the other hand works without a hitch. The only thing I've noticed is that sometimes I need to switch to a normal digital channel and go back to the HD channel. On DVR shows I must tune into a digital channel first and after that select my show again and select start from beginning. Other times a full reboot of the box is the only thing that fixes it.

I haven't had any audio issues like you stated on SD channels just on the HD channels. I had these issues well before the final upgrade was done but on the other hand ever since that day it does seem to be worse than before.

Either way I'll call a few people and get more information along with reporting this as a known issue. Also anybody else within the Tampa Bay region with BHN having stuttering issues with audio please report it in this thread so I can see just how widespread this issue is okay.

I don't use the RR DNS. It isn't a name resolution problem in any event though from my home and the ping issues. But the RR DNS issues you speak of explains a lot for my customers that use DHCP and the RR DNS servers. I hope they get it resolved soon.

I am still having audio hiccups. I am not going to bother calling them back about it until next week though if it continues. There is no point calling them now only to be told it will be Monday or Tuesday before they can come out anyway. Hopefully, it will just go away. I hate when they have to come out anyway. I don't think it is anything in my house.

[Chris Berry]

I live in South St. Petersburg and haven't noticied any audio issues. The signal that support was mentioning is like a command that tells the boxes to re-initialize, similar to going back to it's default state.

BHN Insider

[skottey]

I live in South St. Petersburg and haven't noticied any audio issues. The signal that support was mentioning is like a command that tells the boxes to re-initialize, similar to going back to it's default state.

BHN Insider

It didn't work when he sent the signal, but things have cleared up now. Now I am enjoying the new HD channels on BHN. A step in the right direction, although I carry all these new channels already with Dish. I am excited about things to come with BHN and eventually dropping Dish.

Sometimes it takes a good shove for BHN to make a move. They were practically knocked down in new stuff since the digital cable revolution.

Keep up the good work BHN.

[stevenl]

Skottey how do the picture quality compare on Dish vs bhn with the same channels, As I do not have dish I can not compare whats your opinion ?

[skottey]

Skottey how do the picture quality compare on Dish vs bhn with the same channels, As I do not have dish I can not compare whats your opinion ?

There is very little difference between the two but if I had to decide, I'd say that BHN is better on picture quality of both the SD and HD channels.

Furthermore, in the summertime, there are enough rain outages on Dish with these Florida rains to make it seriously annoying. BHN is almost never "out."

I enjoy Dish but if I had to pick one it would be BHN only.

[henryn46]

I live in Sun City Center and using a New 8300HDC box from BH. I have had the box about two months and have had audio drops since the beginning. Since the box was a true new unit it has to be the software when using HDMI.
At first I only lost the audio once in awhile now it has become a constant issue. The audio drops out on recorded and live shows. I have found when the audio drops on a live show if I switch to a SD channel and then the last button to return to the HD channel the audio returns. I have tried every fix offered on various support sites but nothing has fixed the problem. I'll be calling BH tomorrow to see what can be done if anything.

[stevenl]

The HDC boxes suck period. Not so much the boxes but the software they decided to go with...

[Saxamoophone]

The HDC boxes suck period. Not so much the boxes but the software they decided to go with...

+1 to that.