"IMPORTANT NOTICE" ...prices...will be adjusted

[jcarrera]

Received mailer today.

"IMPORTANT NOTICE: Effective with your March 2008 statement, the prices of some of our services will be adjusted. The adjustments reflect increases in programming costs..."(etc)

[goober]

well ..now for the rest of the story (the mailer)

[jcarrera]

The mailer for the price increases have these...

Services:

Digital/DVR/HD/HD DVR Smartbox & Remote, each 6.95
Digital Video Recorder service, each outlet 6.95
HD Digital Video Recorder service, each outlet 9.95

Value Packages

Digital cable/HD service 59.95

How much is Digital cable/ non-HD service ?

If you want digital service but don't use HD, But want an HDDVR (for the larger hard drive), which of the above (or others) do you need to order? What are the differences among them?

[stevenl]

Digital cable and Digital cable with HD is the same (BHN does not charge more for HD unless you get the 'hd pack' which is what 8 bucks or so) HD box vs non-hd box are the same (maybe different for dvrs though im not sure off hand)

[jcarrera]

Digital cable and Digital cable with HD is the same (BHN does not charge more for HD unless you get the 'hd pack' which is what 8 bucks or so) HD box vs non-hd box are the same (maybe different for dvrs though im not sure off hand)

Huh? So, "If you want digital service but don't use HD, But want an HDDVR (for the larger hard drive), which of the above (or others) do you need to order? ..."

[stevenl]

You just order the HDDVR, and just dont use the HD service. Tell them you want the HDDVR, just dont use HD

[jcarrera]

I'm not communicating...

Out of the things I listed...
Services:

Digital/DVR/HD/HD DVR Smartbox & Remote, each 6.95
Digital Video Recorder service, each outlet 6.95
HD Digital Video Recorder service, each outlet 9.95

Value Packages

Digital cable/HD service 59.95

quoted directly off the price sheet--which specifically do I order to get what I said?

[stevenl]

Like I said order the HD DVR, its the same cost rather you want "hd channels" or not. Just tell them you want to order the HD DVR,

[jcarrera]

Wow, here we go again steve. Please look at what I wrote. Please look at what I wrote. Please look at what I wrote.

I am asking for exactly, precisely which of the lines listed I should order. You don't quote back the exact line. You just say "order the HD DVR." Do you not see that there are two different lines with HDDVR in them? Digital/DVR/HD/HD DVR Smartbox & Remote, each 6.95
HD Digital Video Recorder service, each outlet 9.95

So, since both of them say HDDVR, I have to have both? Or is the second line item above only if you want HD service? It doesn't say "HD Service"... it says "HD Digital Video Recorder service."

Sorry to be so dense, but please answer, "you need the lines that read: ________ and ___________."

[stevenl]

It seems in Tampa the Regular DVR is 6.95 the HD DVR is 9.95 according to the website, so when you call just tell them you want the HDDVR and its 9.95 a month, if your doing it on the website order the 9.95 one.