I want to scream

[jcarrera]

I want to scream. I want to scream. I want to scream. I want to scream.

Today, I started to re-cable my components to replace my old receiver with a new AVR. I got it to where sound works and there is a TV picture (fed by S-video from 8300HD to AVR, S-Video AVR to TV).

But now the display on the 8300 no longer shows the channel number as you change channels...it stays constantly displaying the time. I called BHN. Big mistake. Was on the phone for an hour and a half--1:15 of that being on hold while they tried to read manuals (my assumption). No amount of requesting to get a senior tech accomplished anything.

Also, I want the cable box to control the volume level going out the digital audio port.

Does anybody know a page that will reveal to me ALL of the codes and kepress options for setting up the SA8300HD? I can't deal with BHN on the phone any longer. I will go insane if I spend another wasted minute with them. Correction..will go MORE insane...they already got me part way there.

I want to scream. I want to scream. I want to scream. I want to scream.

LATER: hunting the codes...go to...

Programming Your Remote - Bright House Networks Central Florida

click on one labeled "DVR"


AllTouch DVR Digital Remote - Bright House Networks Central Florida




click on "For AT8400-D models, click here."


AllTouch DVR Digital Remote - Bright House Networks Central Florida




Notice anything about the last two links? That they are identical?

It took you right back to the previous page--a really neat trick to keep you from getting the info you seek.

Repeat after me, "I love BHN." (Say a lie often enough and you will believe it.)
I want to scream. I want to scream. I want to scream. I want to scream.
I want to scream. I want to scream. I want to scream. I want to scream.
I want to scream. I want to scream. I want to scream. I want to scream.

[jcarrera]

The channel number not showing was a setting in 'settings' that somehow changed itself during a reboot.

After an entire afternoon of work, and another call to BHN with a better person, they have concluded (but do not know for sure) that the sound level out the digital audio port cannot be controlled by the remote. I will HAVE to use two remotes while TV watching--one for channel changing, one for volume.

[stevenl]

To get the Channel to display instead of the time, using Passport software goto Settings >> more settings >> My Preferences >>Clock Options There you can set it however you like.

To use the audio control of the box instead of say the TV (depending on the remote) Hold Select and the CBL button till the lights blink twice, Hit 993 then press the device you wish to control the audio. In this case hit the CBL button This should control the volume through the cable box. The other option is to program the remote to use your receiver or whatever device you are using for audio and using the 993 code push the AUX button so it will control that other device

and please note using optical audio you can not use the box to control the volume, only mute or on. It does not adjust it not sure why though its just the way it is.

[jcarrera]

To get the Channel to display instead of the time, using Passport software goto Settings >> more settings >> My Preferences >>Clock Options There you can set it however you like.

To use the audio control of the box instead of say the TV (depending on the remote) Hold Select and the CBL button till the lights blink twice, Hit 993 then press the device you wish to control the audio. In this case hit the CBL button This should control the volume through the cable box. The other option is to program the remote to use your receiver or whatever device you are using for audio and using the 993 code push the AUX button so it will control that other device

and please note using optical audio you can not use the box to control the volume, only mute or on. It does not adjust it not sure why though its just the way it is.

Yeah, I found the setting for the time/channel number...somehow it had changed itself apparently across the reboot due to power disconnect. I know I had not gone into settings at all at that point.

I had already done the 993 thing several times. I know about that one, but it does NOT make the box control the volume for the sound going out the digital audio (so-called digital coax but is not coax at all). I tested it with the digital cable and with standard red/white L-R audio cables. Using the standard cable, it would run the volume up/down. Doing nothing other than changing over to the digital audio cable, the remote would NOT change the volume. It SHOWS the volume changing in the bottom bar on the screen, but the volume level does not vary.

[stevenl]

Yes I know for a fact it does not work with the optical audio, it must be the same with digital audio. So the only way to use the remote would be to program it to work with whatever device you are using for audio. I assume the new AVR. Program the AUX portion of the remote to control that device then use the 993 method and the remote will use that as the default audio source..

You can also see if maybe there is a setting to make it work the digital audio.. Goto Settings >> more settings >> My Prefereences then Digital Audio see if changing it to any of those has any affect. If not then it must be like the Optical audio it just does not work.

[jcarrera]

After calming down a smidgen, I think what really gets my goat is that there is no one available when you call the BHN number for tech support who knows how THEIR equipment works--the equipment that THEY provide to you and charge you for.

If they are 'available', the techs don't know it, or don't want to admit they can't answer they question. Whatever the reason, the result is the same for the customer--time wasted on the phone and no resolution to what should be a simple question.

[stevenl]

Well the answer was given on your second call. That it is not possible.

[jcarrera]

No, the second tech did NOT know whether or not the digital audio out could be volume controlled. Did you not see my words "(but do not know for sure)"? The first tech kept me on hold forever and knew essentially nothing about anything.

[stevenl]

You do nothing but bitch and complain. If BHN is that bad then stop sending them your money.

[jcarrera]

Oh, OK. Bitching and complaining is against your rules?

Let me tell you something sir. I will not be badgered into not saying negative things when they are deserved, just as I will not be badgered into saying positive things when they are not deserved. I have said positive things before, like when my picture quality was great. I've also posted negative comments when it was bad.

You seem to think BHN is 99% great. That is your opinion--possibly colored by the fact they are your employer, and it is your privilege to so post. I don't share the same view, and it is my privilege to reflect my view. Other readers can digest the facts I post about why I feel as I do--and read your posts--and come to their own opinion as to which of us is biased and whether my situations are real or not. Just don't try to somehow embarrass me into shutting up. If anything, it has just made me committed to post every single tribulation I encounter with them.

You will not succeed in a personal attack to make me shut up about the company you work for.

"If BHN is that bad then stop sending them your money." No, if it is OK with you--or even if it is not OK with you--I prefer to expect them to deliver good service and support for the money I send. And I intend to pressure them to whatever extent possible to provide good service and support. I have few tools to do so, but publicly pointing out their performance, or lack thereof, is one tool I chose to use.

Incidentally, just for the record, I am not as one sided as you. If you remember, I was supporting their position in the WKMG issue. When they are right, I am willing to say so. When they aren't....same same.