New Software

[JonOrlando]

Was watching a great movie just a few minutes ago and the box reset. When it finally counted down and started back up, had new software...Mystro...that stayed on the screen for about 10 minutes and then got a message stating that all recorded video and recording settings were being updated and then it reset. What is this all about?

I'm in Altamonte Springs.

Jon

[JonOrlando]

okay....after about 15 to 20 minutes and the box resetting itself 7 times, I'm back to passport software....here's the big thing that I'm upset about...all my saved shows, scheduled shows have been ERASED and DELETED!!!!!!!!!!!!!!

Anyone wish to shed some light on this situation?

[JonOrlando]

Im back....lol. The box reset itself and updated back to Mystro and seems to be sticking. The guide and the features are really cool...too bad I lost all of my shows though...I have 2 HD boxes in the house...only 1, the living room, lost all the shows.

[Saxamoophone]

Sounds like they have moved on from tampa to orlando now! hurray!

Yeah, here's a tip though: The box takes about 10 minutes to reboot, and during that time, touch NOTHING! Otherwise it gets quite messed up I found. So just let it do it's thing.

Sucks that you lost all your programming though!

[jcarrera]

I was visiting my son's house on Tuesday and the cable box/remote went into a mode where only power, volume, and mute worked--no channel change or anything else. So, I tried to reboot his STB by holding power down like mine. No dice.

Called BHN. You have to reboot his box by holding Vol+, Vol-, and (I think) Info buttons simultaneously.

My gosh, what an incredibly long time for the reboot. I didn't time it, but geesh, I'm there on the phone with the support rep, and we WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT, WAIT.

I commented to him that, as OCAP/Mystro? gets more deployed, their support time per call is going to go out of site and queue time will become ridiculous. He said it has already hit them, and there are still many more deployments yet to come. It will get worse.

[Saxamoophone]

Yeah, I have a crash similar to that once a month or so. I typically have to physically unplug the DVR to get it to reset.

There's also the problem where every 2 or 3 months it will mess up the recordings to the extent that it skips 10 minutes of a show.

The software really should still be in a testing lab, and needs another year or two of serious work.

That being said, if this means SDV isn't too far behind, I'll rough it out.

[stevenl]

Yes they normally do upgrades at about 2-4 AM so you caught the box doing its upgrade, they dont upgrade ALL at once they do it in sections so its possible one box did it but not all its based usally on the Serial number.

Very important when the box is doing its upgrade to not mess with it, otherwise you can lose everything or make the box dead. I have been to several service calls where the box was dead because the software install didnt go well. Just like with your home computer that is one of the risks of changeing the operating system.

Yes this does mean SDV is near, as mentioned the goal is to have it rolled out by Sept.

[JonOrlando]

yeah, i didnt touch it. i juat let it do its thing.

so, both boxes in the house are upgraded now, but again, the living room box, lost all the shows/programming, whereas the other HD box kept all the programming. thoughts on that happening?

[stevenl]

Well you said it upgraded then went back then upgraded again, sounds like it had an error when it did the uggrade and messed up. It probably "wiped" itself after the first upgrade failed. ;(

[stevenl]

Came home from work today and noticed the box was changed. New software will be my first real taste since all the changes they have made. Ill let ya know how I like it. One feature I dont like already is on the old box when I in the guide I hit "A" key on the remote and it would jump 100 channels at a time it would jump to the next group of 100 like from ch 3 to 100 to 200 etc made getting to the premiums easier.. Course I can just type the first channel (235) and it will jump the guide to that channel but eh.. Maybe im just picky.