Birmingham AL users

[meach13]

Anyone from birmingham al using bright house internet? How are your speeds on turbo? I have owned it for 3 months now and can only get a max speed of 10meg. I have had 8 techs, 3 modems, and a new GARDEN HOUSE SIZE CABLE pulled to the house. We have checked all signals in the house moved the modem to the outside of the house and still nothing better. The line tech came out and turned up the DB on the line. During the evenings we are down to 2-4meg on speedtest.

[The Insider]

Sounds like congestion to me, perhaps they need to split your upstream and downstreams.

[jaye]

I have always felt bad for the monopolies that run a muck in the south outside of the state of Florida. Some people in large cities are still limited to one post-bell 768 to just 1.5Mbps DSL option. Yet in most parts of Florida you have multiple DSL options, 3-4 options for cable and/or fiber solutions, and even mesh wifi options for a 10Mbps @ $24.95 a month in some urban areas(tampa, st. pete-such as citiwifi)...yet because of recent advances with every appliance now connecting to the internet instead of just a computer to the WWW it now seems these bandwidth options aren't enough anymore. This is in terms of a sustained bitrate....Bright House runs around 20Mbps to 29Mbps on great days and 2Mbps or below on bad. Turbo has really helped a lot here, it seems to never go below 15Mbps anymore even on peak times

[jcarrera]

I...Bright House runs around 20Mbps to 29Mbps on great days and 2Mbps or below on bad. Turbo has really helped a lot here, it seems to never go below 15Mbps anymore even on peak times

Maybe where you are, not here. I have turbo and have never seen above about 15.5 (one time). Usually it is 8 to 13mbps. I also see NO speedup on large downloads (say, things over 15 seconds). Nope, no speedup--ever.

[The Insider]

You really need to have that looked at jc... I have turbo and with the "powerboost" Ive peaked at 30mbit a few times, usally avgs around 20-25 on some big downloads, and the lowest its dropped in the past 2-3 months or so that I can recall is around 10mbit. Of course that could of also been the site I was using...

[jcarrera]

How are you "seeing" the rate during downloads? I use speedtest.net for spot checks, but have no utility that shows the rate (except the Windows/Firefox dialog box--which usually shows 100's to 300's during the DL)/

pause...just tried getting openoffice from download.com and it was showing 28-32 kBps. Stopped and started again and it was at 9kBps and dropping.

[The Insider]

wow thats dialup speed jc. get a tech i usally see 200000kbs and more download.com avg about10000 to 15000

[meach13]

Well just an update Max speed to date is 11 meg most of the time at night it is up and down ....some nights you get 9 meg some nights you get 4 meg who knows. I have asked for a district supervisor 3 times and still no call backs, the local supervisor told me "I MIGHT WANT TO DOWNGRADE TO 7 MEG SO I WONT HAVE THESE ISSUES"

[cablevet]

You could have noise in the main line. This would only be detectable by an experienced main line tech with the right test equipment. In Central Florida we deal with this stuff all the time. It's very time consuming and difficult to pinpoint.

[Wesro]

I am in Eufaula and I have the same problems. I have the 15MB down and I am lucky to get 4MB down. I have had this issue for about two months. Techs have been out about six times and still nothing.

The techs blame it on Birmingham and Birmingham blames it on the techs. Odd thing is I have had the 15MB down package for however long it has been offered and never had any trouble with it until a couple of months ago. Then all the sudden I am doing good to get 4MB down the upstream always runs like it is suppose to.