funny remote

**jcarrera** · 11-02-2009 05:51 PM

My remote is funny. If I point it absolutely directly at the STB, it will not work. If I point it about 30 deg down (which is an awkward holding position), it works fine.

**shenanigans_ink** · 11-02-2009 07:34 PM

I cannot live without my Logitech Harmony remote.

**The Insider** · 11-03-2009 08:34 AM

It seems the IR transmitter in the remote must be bent upward, so you have to hold the remote down. You can take the clear plastic cover off and bend it down that should correct the issue. Or have BHN mail you a new remote free.

**jcarrera** · 11-03-2009 08:43 AM

Originally Posted by The Insider

It seems the IR transmitter in the remote must be bent upward, so you have to hold the remote down. You can take the clear plastic cover off and bend it down that should correct the issue. Or have BHN mail you a new remote free.

I don't understand that. There are two clear plastic transmitter points (small, round, slightly protruding) on the front that do not look removable at all. They actually look like they are the "bulbs" rather than a cover, but they may be covers with the bulbs inside them.

**Khandurian** · 11-03-2009 09:15 AM

Sounds like you got one of the newest remotes we have. Try fresh batteries, if that doesnt work, then call and they will mail you another one. Or, if it bugs you that bad, you can exchange it at the office.

**The Insider** · 11-05-2009 11:00 AM

What Khand said. You have a different remote then the one I was describeing. You must have the one with the BHN logo on them.

As he said try new batteries or exchange it.

**Khandurian** · 11-05-2009 07:50 PM

He probably has one of those new UEI remotes. They have the leds surrounded by the plastic and protrude out just a hair. The old ones have a lens over that can be removed.