When an upgrade isn't

[jcarrera]

Im assuming that with your slow internet and SDV issues that there is something wrong and you need to have a tech come out and get your stuff corrected. This is not that norm for BHN customers.

Well, I finally had a tech come out.
Speed test (he didn't know the url of the test site--I had to do it) was 17.6.
He put a gadget on the line. "Everything looks OK"
He called somebody. "For 20M service, we guarantee 15."
Bye.

[tim tim tim]

Are you in tampa? If so, you can message me your address, ill pull up your account and if your near where I work possibly try to get by there and take a look at it for you

either way I can pull your account alot more in depth then that other guy looked and see if I can find some sort of issue.

[jcarrera]

Are you in tampa? If so, you can message me your address, ill pull up your account and if your near where I work possibly try to get by there and take a look at it for you

either way I can pull your account alot more in depth then that other guy looked and see if I can find some sort of issue.

PM coming to you. In cfl, on coast.

[jcarrera]

11886 just now. If I call again, it will be 18XXX when they show up.

I will say that based on a few days use, I like the Cisco STB they swapped in for the Samsung one. It changes channels MUCH faster, and has not yet gone into the unplug-pwr-to-reboot-to get-me-to-work mode that the Samsung did about every 48 hours

[tim tim tim]

take screen shots of your crappy speed tests. (control/print screen then go to paint or something and control-v to paste the screen shot.)

[jcarrera]

take screen shots of your crappy speed tests. (control/print screen then go to paint or something and control-v to paste the screen shot.)

Good idea! (if they are interested in seeing them)

[tim tim tim]

they will be, if there not im sure there manager would be.

I wouldnt be rude about it, just tell them exactly whats going on and back it up by your screen shots for proof. I would also tell them you want a brighthouse tech, not a contractor.

[jcarrera]

they will be, if there not im sure there manager would be.
I wouldnt be rude about it, just tell them exactly whats going on and back it up by your screen shots for proof. I would also tell them you want a brighthouse tech, not a contractor.

And the order taker I talk to on the phone has the power to ensure that?

[tim tim tim]

And the order taker I talk to on the phone has the power to ensure that?

yep.. I have calls all the time that say "bhn tech only".