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  1. #11
    jcarrera's Avatar
    jcarrera is offline SatelliteGuys Senior
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    Quote Originally Posted by tim tim tim View Post
    Im assuming that with your slow internet and SDV issues that there is something wrong and you need to have a tech come out and get your stuff corrected. This is not that norm for BHN customers.
    Well, I finally had a tech come out.
    Speed test (he didn't know the url of the test site--I had to do it) was 17.6.
    He put a gadget on the line. "Everything looks OK"
    He called somebody. "For 20M service, we guarantee 15."
    Bye.

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  3. #12
    tim tim tim is offline SatelliteGuys Regular
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    Are you in tampa? If so, you can message me your address, ill pull up your account and if your near where I work possibly try to get by there and take a look at it for you

    either way I can pull your account alot more in depth then that other guy looked and see if I can find some sort of issue.

  4. #13
    jcarrera's Avatar
    jcarrera is offline SatelliteGuys Senior
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    Quote Originally Posted by tim tim tim View Post
    Are you in tampa? If so, you can message me your address, ill pull up your account and if your near where I work possibly try to get by there and take a look at it for you

    either way I can pull your account alot more in depth then that other guy looked and see if I can find some sort of issue.
    PM coming to you. In cfl, on coast.
    Last edited by jcarrera; 08-26-2010 at 01:38 PM.

  5. #14
    jcarrera's Avatar
    jcarrera is offline SatelliteGuys Senior
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    11886 just now. If I call again, it will be 18XXX when they show up.

    I will say that based on a few days use, I like the Cisco STB they swapped in for the Samsung one. It changes channels MUCH faster, and has not yet gone into the unplug-pwr-to-reboot-to get-me-to-work mode that the Samsung did about every 48 hours

  6. #15
    tim tim tim is offline SatelliteGuys Regular
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    take screen shots of your crappy speed tests. (control/print screen then go to paint or something and control-v to paste the screen shot.)

  7. #16
    jcarrera's Avatar
    jcarrera is offline SatelliteGuys Senior
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    Quote Originally Posted by tim tim tim View Post
    take screen shots of your crappy speed tests. (control/print screen then go to paint or something and control-v to paste the screen shot.)
    Good idea! (if they are interested in seeing them)

  8. #17
    tim tim tim is offline SatelliteGuys Regular
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    they will be, if there not im sure there manager would be.

    I wouldnt be rude about it, just tell them exactly whats going on and back it up by your screen shots for proof. I would also tell them you want a brighthouse tech, not a contractor.

  9. #18
    jcarrera's Avatar
    jcarrera is offline SatelliteGuys Senior
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    Quote Originally Posted by tim tim tim View Post
    they will be, if there not im sure there manager would be.
    I wouldnt be rude about it, just tell them exactly whats going on and back it up by your screen shots for proof. I would also tell them you want a brighthouse tech, not a contractor.
    And the order taker I talk to on the phone has the power to ensure that?

  10. #19
    tim tim tim is offline SatelliteGuys Regular
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    Quote Originally Posted by jcarrera View Post
    And the order taker I talk to on the phone has the power to ensure that?
    yep.. I have calls all the time that say "bhn tech only".

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