DVR record options not honored

[jcarrera]

he was on crack and you obviously got a bad box. The samsungs are twice as fast in all aspects, more storage, more reliable ect. The cisco boxes are worse then the old SA boxes. The only reason I still have mine is because i dont want to get stuck with another grey box, all my other stuff is black haha...

OK, I believe you. My "sample of one" does not prove anything. I'll keep the Cisco box as long as it performs--currently it is OK.

I should have mentioned, that failed Samsung was straight STB--not a DVR. Do your comments also apply to the non-DVR's as far as reliability and channel switch speed?

[tim tim tim]

OK, I believe you. My "sample of one" does not prove anything. I'll keep the Cisco box as long as it performs--currently it is OK.

I should have mentioned, that failed Samsung was straight STB--not a DVR. Do your comments also apply to the non-DVR's as far as reliability and channel switch speed?

both of the samsungs tend to be faster then the rest of the boxes although it is more noticeable in the DVR. honestly, the cisco boxes dont even compare generally, I have 2 of them here (unfortunatly) and I Want to shoot myself in the face quite often,

[The Insider]

Ill stick with my SA8300HDDVR.. I am still not confident in that OCAP software on the new boxes. Ill stick to old faithful.

[tim tim tim]

Lol I see more issues with those then anything. There constantly locking up into brick mode and wont come out. to each is own, they all have there quirks. If I was able to walk in and pick, I would have all samsung equipment.

[jcarrera]

Lol I see more issues with those then anything. There constantly locking up into brick mode and wont come out. to each is own, they all have there quirks. If I was able to walk in and pick, I would have all samsung equipment.

Which ones lock up? We have been talking about Samsungs, Cisco and SA!

[jcarrera]

... I have 2 of [the Ciscos] here (unfortunatly) and I Want to shoot myself in the face quite often,

Why don't you take them in and trade them out?

[tim tim tim]

Which ones lock up? We have been talking about Samsungs, Cisco and SA!

Sorry, I was responding to the insiders comment. The non cable card 8300 boxes.. I have actually swapped out 4 today due to locking up in brick mode lol.

Its a pain for me to drive to the office and switch them out. I need to make sure I can get a samsung, I dont want a silver box. they dont match the rest of my stuff. I have been wanting to for like 3 months now, eventually ill get to it.

[jcarrera]

Here's a question...when a customer has a problem with a box that is not a hard, immediately obvious failure (say like mine--some programs don't record), what happens to that box after it leaves our house before it ends up in someone else's house.

IOW, what "troubleshooting/repair" is done on boxes where the failure is not obvious, and where/by whom?

[tim tim tim]

well, here in Tampa it goes to our Riverview office to the converter operations guys. They test them out, if its something they fix in house then its repaired, if it not then they send it out to be repaired. were supposed to tag the box and put whats wrong with it as well.