What a joke

[jcarrera]

Totally missing the point.

Will you please explain to me the logic of invoking the expense of sending out something a significant percentage of your customers cannot read, and another significant percentage of them don't use for whatever reason?
Tell me the logic in the decision-maker's head who says, "yeah, let's do that."

[The Insider]

Totally missing the point.

Will you please explain to me the logic of invoking the expense of sending out something a significant percentage of your customers cannot read, and another significant percentage of them don't use for whatever reason?
Tell me the logic in the decision-maker's head who says, "yeah, let's do that."

Well I agree with you in a sense. I mean after all the vast majority of customers do not use the dam things. They use the on screen guide or just memory. But the number of people who call and complain it being to small and ask for the bigger version is tiny. Any un registrable number in the scheme of things.

[jcarrera]

All I am saying is...if you are going to the expense to print it, spend 5% more and make it readable. Duh.

[The Insider]

The overwhelming majority of customers can read it just fine. The rest just put on their glasses

[jcarrera]

I don't know about the 'overwhelming majority' being correct. And the last part is true; We do put our glasses on; unfortunately, not everyone can read microprint with glasses on.

Oh, nevermind. I guess I am just another one of those customers you don't need to listen to.

[tampabob1]

So take your lineup to a copy place and they will print it, with larger print, in about 10 seconds. What a whinney old man. I'm 57 and don't complain but find solutions. Some people look to be negative all the time. I don't get paper bills either btw. I pay online whenever possible and that is 99%+. I could print an online guide but have little use for it. I can read it when mailed to me.

[jcarrera]

You guys really don't get it, do you. The issue is the stupid waste of money doing avoidable things which drives up your cost.

Of course I can expend my time, effort, and money turning it into something useable. It is trivial to do. And should have been unnecessary.

You seem to be advocating that it is OK to do stupid things so long as the recipient can, at his expense, rectify your stupidity. No problem then, right?

[The Insider]

I think the point is that the small number of customers who this issue effects is so minimal that it makes sense to do it the way they have. I mean i have not heard a of a single complaint other then the one you have made. And I hear a lot.