If you could add a product, feature or make a change...

[BHNtechXpert]

This is one of the longest running threads on another site but since many of you don't go there I want to extend the invitation for you all to participate as well.

If you could be CEO for a day and add a product, feature or make a change to the way BHN does things what would it be? Think long and hard about your answer. Be specific and be prepared to defend your decision (in all the right ways of course) because someone might disagree with you.

Please, this thread is not for rants, complaints or lower my bill stuff as there are other threads and forum sections for such things. I'm actually compiling this information over time so it's real important that everyone stays pretty much on topic.

The purpose of this thread is to openly discuss what you feel would be a great addition to BHN products, services or an improvement in some way and also to put you in the position of CEO making those big decisions for just one day.

You just never know who's watching and you might have a great idea that makes everyones life just a little bit easier or more enjoyable.

[iceturkee]

i would add more 3d to justify the $10 currently being charged for espn 3d. i have argued that the pricing is unfair, given the fact dtv doesn't charge extra for their 4 3d channels.

i would also add nfl network and red zone. time warner is the only major cable company that hasn't added it. i now put the onus of blame totally on them.

[BHNtechXpert]

i would add more 3d to justify the $10 currently being charged for espn 3d. i have argued that the pricing is unfair, given the fact dtv doesn't charge extra for their 4 3d channels.

i would also add nfl network and red zone. time warner is the only major cable company that hasn't added it. i now put the onus of blame totally on them.

Thank you for the feedback. The NFL Network will likely come when they (NFL) finally agree to not imposing the channel on every subscriber and allow only those who want it to receive it and of course pay for it. This has been the obstruction all along. The NFL insists that it be imposed on every subscriber of course at a price (a high price considering the limited programming). TWC and BHN would like to offer it on a tiered basis available to those who want it and are willing to pay for it and the NFL refuses.

[jcarrera]

Well, thank you for being open to this. Good move.

Since you ruled out pricing, which for me is the biggest issue (very high $$ to get hundreds of channels so I can watch the few I want to watch), I will have to think very hard to find the NEXT most important change I would lobby for....

For me, channel availability is more than satisfactory (too much so--see above); that won't be true for everybody...different likes.

Dang, that is a hard question, because it is not real life. For example, the "best" change may cost millions to implement, but "slightly better things" might be cheap to do. And we have no way to really know the cost side.

I sit and think....
What do I REALLY want to be different at BHN?...

OK here you go...(pricing having been ruled out)...

Quicker and crisper responses to button push.
People on the support line who really know what they are doing--or who quickly pass you on to someone who does know what they are doing without wasting 20 minutes on useless questions that NEVER find the problem (page 1 of the script).
Lower wattage boxes when OFF.

OK, that was three. Sorry.

[Jimvee]

I'd like an option to get a larger hard drive OR put back the support for external drives. I lost a lotta programming that weekend
when they did the software "upgrade" (with no heads up)

Jim

[BHNtechXpert]

I'd like an option to get a larger hard drive OR put back the support for external drives. I lost a lotta programming that weekend
when they did the software "upgrade" (with no heads up)

Jim

Are you referring to enabling ESATA support or?

[Jimvee]

Yes. E-SATA. I did a lot of research to find a drive that would work on that port. the box still seems to know it's there but it doesn't see any data.

Jim

[BHNtechXpert]

Thank you Jim.

[feb1003]

I wouild like to see on pip mode of my dvr to have split screen or move the pip window to corner of the screen instead when i use it , its more closer to the center then the outer edge.

[Vonjerv]

I would like the PIP to also have an option to make it larger. Not only is it positioned toward the center, but it is very small, even on my widescreen.

FYI, the NFL Network is included in the price for every channel package with DIRECTV, and is included in the America's Top 200 and Top 250 packages for Dish Network. The NFL Red Zone comes in the $7.00 Sports Pack with Dish. As far as programming, this is my only complaint--NFL Net. and Red Zone would keep me as a BH customer for years to come.