Hughesnet Help

[HCI]

Starting a new thread because we were hijacking this one.

http://www.satelliteguys.us/broadban...rovider-2.html

Will pick up were we left off.

OK themorg I have some pictures below of what I want you to check out on your modem. I have circled the links to hit and what information I need from those links. Here are the addresses to get to theses places.

192.168.0.1
192.168.0.1/fs/advanced/advanced.html

On the ACP just hit next all the way through and you only have to select automatic.

[dirkleearm]

Tate, should warn them : If you cannot pass ACP, they system will not come up at all. May need to be prepared to tune the dish.

[themorg]

Tate, should warn them : If you cannot pass ACP, they system will not come up at all. May need to be prepared to tune the dish.

2 questions.
Can I make the assumption that if my system is currently working, that it should pass ACP in some way?

If I don't pass ACP, will my system stop working?

Thanks!

[themorg]

Tate, am at office today, so will do this in late afternoon or tomorrow morning. Will get you the answers. Thanks for all the help!

[themorg]

OK. Here are the pics of my results. Oh, a speed test too.

Your connection is: 285 Kbps or 0.3 Mbps
You downloaded at: 35 kB/s
You are running: 5 times faster than 56K and can download 1 megabyte in 29.26 second(s)
Member Ident: CompID:612855974
Test Time:: 2007/12/19 - 4:30pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
Test ID: HF6RCM80U (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis
^info^

: May need help : running at only 28.27 % of your hosts average (direcpc.com)
This was tested from a 386 kB file and took 11.116 seconds to complete

I'm really wondering, can it be a simple case that the freq I'm xmitting/rcving on has too many customers on it? Is that how it works?

Thanks!

[themorg]

Today's speed test:
Your connection is: 301 Kbps or 0.3 Mbps
You downloaded at: 37 kB/s
You are running: 5 times faster than 56K and can download 1 megabyte in 27.68 second(s)
Member Ident: CompID:6345149983
Test Time:: 2007/12/20 - 2:11pm
Test Browser and OS info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1)
Test ID: QBH37RTS4 (if this is a screenshot go to testmy.net to see if this is fake)
Diagnosis
^info^

: May need help : running at only 29.89 % of your hosts average (direcpc.com)
This was tested from a 386 kB file and took 10.526 seconds to complete

[dirkleearm]

Wondering if you have a real high number of tx failures. Click on the tx "button" for that info.

I am glad you passed Xpol, because if you didn't the system will not come back up until you do.

[HCI]

Sorry I have not gotten back on this in the last couple of days. I have been away.

I am fairly confidant most of your problem is coming from the transponder you are on. That one I know is probably over populated. Your signal strength looks ok. Your crosspol should actrually be higher for that transponder. It should hit 95 to 99 constant unless you are up north. Also your EsNo is not the best. The target in your area is 96, it is recommended for maximum performance the final received EsNo should be within 10 points of that. In your case its 65. The EsNo is the amount of power the NOC sees from the transmitter. One problem I think Hughes has made is switching to the 45 watt power supply recently, but none the less that EsNo needs to come up. You might be able to do this with getting the ACP up also. If you are comfortable trying to do this yourself let me know and I will give you some pointers.

Another thing with your transponder "I may be wrong" I do not believe it uses DVB-S2-ACM. This is a new type of modulation that Hughes utilizes for a number of things one being better throughput during peak usage hours. Only the HN brand modems are enabled for this function. So even though you have a HN brand modem it is only working as a DW brand modem. There are a number of transponders on SM5 that uses DVB-S2 so if it does not I would request a change. You can check this by going to the same place you ran the ACP but select the Config Params 2nd one from the bottom. This screen will display all of your modems configuration. About half way in the middle of the page you will see DVB modem. Let me know what that says.

[themorg]

Depending on what might need to be done, I would certainly be willing to give a fix a try myself first. Would it involve repointing the dish? Is there a different transponder we can be on that is less crowded? We are located near San Antonio, TX.

Here is the data from Config Params screen:

LNB 22KHz Switch: Off Off
DVB Mode: DVB-S DVB-S
Frequency Band / Modulation: Ku / BPSK Ku / BPSK
DVB Program Num for User Data: 20500 20500
DVB Program Num for DNCC Data: 0 0


Dirk had asked about txmitter failures:

Number of Successful Transmissions 422305
Number of Failed Transmissions 6278
Number of Packets Submitted for Transmission 144086


Don't know if this is good or bad, but the percentage is low.

Thanks for all your help!!!

[dirkleearm]

I was waiting for a reply from Tate, he may see things I am not? But I do think it is the particular transponder you are on.
Since they left you on a transponder which does not give you the benefit of the new HN7000, I would use that as an argument for changing transponders. You might try this today, maybe you will get someone in a helpfull mood??