Help! Hughesnet bandwidth

[speetzen]

After 5 calls to Hughesnet, and the resulting higher blood pressure and desire to break things, I looked at your forum here and you all seem to know what is actually going on, so I pose the following.

At 4:01 PM my hughesnet bandwidth drops from its normal 500-900k to 70-75k. Happens daily at the same time.

At 12:01 AM my connection returns to a normal state.

Between these hours, I have tried 3 different PC's with the same test results. I have also connected a different hughesnet box (from an account with lower bandwidth) to my sat/pc and recieved it's normal bandwidth for that time.

hughesnet's conclustion is... (lower level support) you have a problem. And (upper level support) nah... you don't have a problem it's just normal network usage for those times. After telling him that a site 150 ft away with a lower bandwidth account shows no such bandwidth dropoff his response was... you should downgrade your account. I questioned him if there is a reasonable expectation to get near dial up speeds from a costly system, and he told me that 70k is much higher than you would ever recieve from a modem (well he got me there, I only have a 28.8 USR collecting dust in a closet)

I appreciate any input you could give me on this, I have included some of my log data.

Thanks again

April 4th, 04:01PM - 71/36 kbps
April 4th, 04:00PM - 77/29 kbps
April 4th, 03:52PM - 497/23 kbps
April 4th, 03:50PM - 448/32 kbps
April 4th, 03:35PM - 851/50 kbps
April 4th, 02:21PM - 588/139 kbps
April 4th, 02:15PM - 926/36 kbps
April 4th, 08:31AM - 922/38 kbps
April 4th, 04:01AM - 958/141 kbps
April 4th, 03:46AM - 947/133 kbps
April 4th, 03:14AM - 972/147 kbps
April 4th, 12:23AM - 855/69 kbps
April 4th, 12:02AM - 565/35 kbps
April 4th, 12:00AM - 80/30 kbps
April 3rd, 11:56PM - 81/61 kbps
April 3rd, 11:46PM - 82/38 kbps
April 3rd, 11:16PM - 75/24 kbps
April 3rd, 11:03PM - 74/32 kbps
April 3rd, 10:41PM - 73/26 kbps
April 3rd, 10:14PM - 75/27 kbps
April 3rd, 10:03PM - 76/23 kbps
April 3rd, 09:51PM - 76/21 kbps
April 3rd, 09:41PM - 42/16 kbps
April 3rd, 09:20PM - 77/26 kbps
April 3rd, 09:18PM - 76/23 kbps
April 3rd, 08:26PM - 76/29 kbps
April 3rd, 08:19PM - 78/27 kbps
April 3rd, 08:09PM - 76/24 kbps
April 3rd, 07:26PM - 76/23 kbps
April 3rd, 07:22PM - 20/34 kbps
April 3rd, 07:20PM - 20/18 kbps
April 3rd, 06:56PM - 70/20 kbps
April 3rd, 06:45PM - 70/65 kbps
April 3rd, 06:43PM - 70/23 kbps
April 3rd, 06:29PM - 77/49 kbps
April 3rd, 06:26PM - 73/50 kbps
April 3rd, 06:19PM - 70/46 kbps
April 3rd, 06:06PM - 75/19 kbps
April 3rd, 06:02PM - 75/20 kbps
April 3rd, 05:55PM - 75/19 kbps
April 3rd, 05:53PM - 71/24 kbps
April 3rd, 05:51PM - 22/21 kbps
April 3rd, 05:48PM - 62/24 kbps
April 3rd, 05:33PM - 76/36 kbps
April 3rd, 05:30PM - 77/40 kbps
April 3rd, 05:17PM - 72/55 kbps
April 3rd, 05:08PM - 75/31 kbps
April 3rd, 05:02PM - 75/24 kbps
April 3rd, 04:45PM - 73/32 kbps
April 3rd, 04:42PM - 72/47 kbps
April 3rd, 04:08PM - 81/50 kbps
April 3rd, 04:06PM - 82/60 kbps
April 3rd, 04:03PM - 78/72 kbps
April 3rd, 04:01PM - 78/32 kbps
April 3rd, 03:59PM - 853/36 kbps
April 3rd, 03:57PM - 687/38 kbps
April 3rd, 03:56PM - 726/31 kbps
April 3rd, 12:04AM - 657/75 kbps
April 3rd, 12:02AM - 435/72 kbps
April 3rd, 12:00AM - 81/102 kbps
April 2nd, 11:58PM - 80/46 kbps
April 2nd, 11:53PM - 82/44 kbps
April 2nd, 11:51PM - 48/38 kbps

[HCI]

Unfortunately the only thing you may be able to do is pay a tech to come out and change your satellite. It is normal for some peak time slow down but looks like you are on an overcrowded satellite. The good news is Hughes almost has a solution for this.

[dirkleearm]

When you say "I have also connected a different hughesnet box (from an account with lower bandwidth) to my sat/pc and recieved it's normal bandwidth for that time", do you mean using his modem at your place or your pc at his place. Wondering if you and him are on the same sat and transponder and what that is.
Are you doing these tests on the hughes site? If so they can see the same results and their answere is BS.

[Stargazer]

Is Hughes solution the new KA satellites with higher bandwidth they plan on launching later this year?

[sharky5485]

I was having a problem and I have the Pro Plus Plan, after speaking with Hughes executive custermer care and engineers they changed me to a different switching station and it sees to have worked for now, but again I'm not sure how long that will last.

[damjr]

One small bit of info that is missing is how much downloading or surfing are you doing?

Could be FAP. Just one guess.

[dirkleearm]

One small bit of info that is missing is how much downloading or surfing are you doing?

Could be FAP. Just one guess.

I thought that too, but dying at a consistent time every day that much is very strange. That's why I asked for more info.

[damjr]

I thought that too, but dying at a consistent time every day that much is very strange. That's why I asked for more info.

Agreed. If he's a day trader or just loading tons of video every day that could explain why it shuts down at those times and why it picks back up around midnight. His bucket his starting to empty by then.

[sharky5485]

I thought that too, but dying at a consistent time every day that much is very strange. That's why I asked for more info.

My speeds were dying at the same time everyday also, I live on the west coast so the times where between 4:30 till about 9pm PST.

[micbur]

Hey there...I am having the same problem and it is not relarted to the FAP. I have had HughesNet for a month now and I went over my limit one time. They reduce your connection rate for 24hr period based on the timeyou go over. I went over at 4pm (I had not known that my daughter had been on earlier) My speed was reduced until 4pm the next day. I am having the same problem as Speetzen with the speed drop off. I did not know the time at which it did drop off but like him...every night at 12:01 boom!! my speed is back. I have the ProPlus so at 12:01 I get 1200kbps/192kps but when it slows down I get roughly 80kps/35kps. Paying $80 bucks a month I think that this sucks as the only times I use it is mainly at night after I get home unless I want to stay up till after midnight!!! I am going to go Sharky's route and asked to be changed to a different switching station and see if this works. Will let you guys know...