Rant about new HughesNet

[HCI]

Hughes net keeps adding to what we have to do to make these things work but the pay stays the same.
Once HN made it where your profet is in the form of a commission, if we dont jump through all the hoops we dont get paid. How many jobs will you have to go back to at your expence to fix there problem.
The out of warranty jobs that your expected to suck it up and keep loosing on. We are all victoms of Corp greed and we will keep loosing untill we all stick together and stick it to Hughesnet.

Umm. OK. First the out of warranty jobs should go two ways, Hughes charges the customer and pays you just like a normal repair or Hughes states on the SO that the customer should be charged by you at the time of the repair. For example on the SO you will see Billable to HNS or Billable to customer.

As far as going back to jobs to fix there problem I am not sure what that means. The only jobs you should have to go back to at your expense are jobs you did not do something right on.

I myself think that the newer KA system is much easier to install than the KU system.

[dirkleearm]

Finally received a Raven dish and as expected much much better. What makes me upset is we had to raise #@$$ with RSI to get it and they said they had them all along. So now I've got a number of POS antennas out their just waiting to fail. In fact I talked with a customer with one I installed a few weeks ago and the signal when I installed was 168 and now is 111. We had very heavy winds a week ago and I suspect the focal point on the Prodeline POS is off. To replace the dish as it is now we have to order a complete system to get a Raven dish so don't know how we are going to "fix" these things.

[llockie]

Same problems with the Prodelin dish. Never know which way to tweak the dish.
I finally did a couple of Raven's, and what a difference!
I called the Dealer and told him I would not accept anymore Prodelins. I have 2 in stock I am trying to replace with ravens
Install was a piece of cake with the Raven.

[raith1234]

not sure what dish I got but I think it was raven. Frickin collar for the radio could barely tighten, almost striped screws had to buy a pipe clamp to keep it tight. This is my first ka and it has wasted about six hours of my time. I am close to saying screw hughes and only install wildblue. And not to mention the constinant freezing when trying to connect to the modem 169.254.0.1 bullcrap what ever happened to kiss (keep it simple stupid.) I make 200.00 to install but when I have to drive 50 miles one way to Menards to buy clamp to fix there dish then drive back it kinda pississssssss me off.. If anyone has any pics of raven or prod please post them

[HCI]

not sure what dish I got but I think it was raven. Frickin collar for the radio could barely tighten, almost striped screws had to buy a pipe clamp to keep it tight. This is my first ka and it has wasted about six hours of my time. I am close to saying screw hughes and only install wildblue. And not to mention the constinant freezing when trying to connect to the modem 169.254.0.1 bullcrap what ever happened to kiss (keep it simple stupid.) I make 200.00 to install but when I have to drive 50 miles one way to Menards to buy clamp to fix there dish then drive back it kinda pississssssss me off.. If anyone has any pics of raven or prod please post them

sounds like you are not putting the clamp on correctly if it is not tightening.

[grohgreg]

Help me out here guys, you lost me at "new circularly polorized Skyway system". I thought that Skyway was a one-way system that used linearly polarized SES-Americom Ku-birds. I first thought maybe it was a typo and should have been Spaceway 3. But that's linearly polarized too - isn't it? So how does Hughes fit into the equation?

And FWIW, I just installed a 2w OSIRIS on a Prodelin model 1985 (HughesNet residential account). The thing fine tunes far easier and much more accurately than the old 74cm composite configuration. There's no shifting at all when tightening down AZ and EL. But if the top two POL bracket bolts are loosened more than 1 turn or so, gravity can pull the reflector away from the bracket and introduce an EL error while peaking POL. That said, it's heavy, sturdy, and surprisingly rigid on a 5' standalone polemount.

//greg//

[wad]

sounds like you are not putting the clamp on correctly if it is not tightening.

thats what i gather too. i havent had one problem. but i did have a radio where there were no threads for the 1/2" bolts to attach to the feedarm, i kinda thought it was funny.