Hughes DW7700 versus HN 9000 series problem resolution?

[grohgreg]

anything above 1% loss is not to spec. usually a result of improper/lack of grounding, or just a whooped transmitter.

No - Hughes very clearly ranks 0% to 1% as GOOD, 1% to 5% as MARGINAL, over 5% BAD. Check the advanced user interface: Diagnostics/Expert/Config, scroll to Statistics Classification Thresholds and then a little further down to Stream NAK to ACK Ratio. Typical transmission error percentages run about 2-3 tenths of one percent (0.002).

But yes - as I already stated - higher error percentage can (among other things) indicate a failing transmitter.

//greg//

[wad]

No - Hughes very clearly ranks 0% to 1% as GOOD, 1% to 5% as MARGINAL, over 5% BAD. Check the advanced user interface: Diagnostics/Expert/Config, scroll to Statistics Classification Thresholds and then a little further down to Stream NAK to ACK Ratio. Typical transmission error percentages run about 2-3 tenths of one percent (0.002).

But yes - as I already stated - higher error percentage can (among other things) indicate a failing transmitter.

//greg//

site validation requires below 1%. anything over 1% ack/nack failure is not to spec.

[grohgreg]

site validation requires below 1%. anything over 1% ack/nack failure is not to spec.

OK, I see where you're comin' from. But that 1% spec is moot from the from the perspective of a previously installed subscriber who later develops a problem. It's the OP's current situation that I'm addressing, not your installation standard.

The 1% and 5% thresholds I identified relate directly to the statistics upon which the subscriber hourly Diagnostic Summary is compiled. Plus - when a customer calls tech support about transmission errors - or even some "red check mark" that represents them - they won't send you out till errors exceed 5%. It's my intent to assist the OP determine if the remote site packet loss and transmission errors are within specs used by tech support to justify a truck roll

//greg//

[wad]

OK, I see where you're comin' from. But that 1% spec is moot from the from the perspective of a previously installed subscriber who later develops a problem. It's the OP's current situation that I'm addressing, not your installation standard.

The 1% and 5% thresholds I identified relate directly to the statistics upon which the subscriber hourly Diagnostic Summary is compiled. Plus - when a customer calls tech support about transmission errors - or even some "red check mark" that represents them - they won't send you out till errors exceed 5%. It's my intent to assist the OP determine if the remote site packet loss and transmission errors are within specs used by tech support to justify a truck roll

//greg//

gotcha....we were kinda on the same page....in other words, once a cx has > 5%, im rolled out. once i arrive, i cant leave it over 1%. i wasnt aware that thats how cx support went about it (issuing truckrolls), i just know what im supposed to do