Installation Grounding Question

[HCI]

The $50 dollar rebate was more than likely a selling point the rep did not explain correctly because there is normally a $50 activation fee for a business internet plan that is added to the 699 unless you get a BI400 or higher or an enterprise install option. So in other words yes you will end up getting the $150 in rebates but this is how it works, standard commercial installation is 699 plus a 50 activation fee which would total 749, then there is a 100 mail in rebate. If you opt to get the enterprise installation which is 899 you get free activation or if you get anything above the BI400 you get a 50 "instant" rebate so basically the activation fee is waved.

BTW you got a whole month free anyway, I would be happy with that.

[fieldmate]

He didn't explain it that way, he did say that since I was getting BI-400 (which I would upgrade to BI-500 a few days after installation) that I wouldn't have to pay a $99 activation fee. He made it sound like that the $50 was also a promo at the time, just that you don't have to wait for a rebate. The rep today said to call back in 48 hours to see the QA review of the sales call. I remember everything clearly, so hopefully they are honest in their review.

I am pretty happy with the service. Most I've talked to bashed satellite, but I wanted something "off the grid" in case a pole or something gets knocked down which would kill the landline connections. This way with satellite I am certain I should be online in the event the main line goes out. I used DirecPC (one-way) via AOL back in the year 2000 when cable/DSL wasn't really popular in my area yet, and I had a really good experience too with it.

[fieldmate]

Just wanted to post to say everything is resolved. I received the $50 credit this week after QA reviewed my sales call and the $224 credit for the free month of BI-500 is also showing up in my account online. Took a few calls to get the $50 credit, but all is well. The speeds are very consistent at all hours of the day so I am very pleased with the service!

[grohgreg]

Appreciate the follow up, thanks. It (eventually) pays to be persistent when you're dealing with outsourced tech support. Even though Business accounts are serviced by English as a first language support personnel, the call centers are still outsourced. Ah, for the good old days.....!

//greg//

[HCI]

Appreciate the follow up, thanks. It (eventually) pays to be persistent when you're dealing with outsourced tech support. Even though Business accounts are serviced by English as a first language support personnel, the call centers are still outsourced. Ah, for the good old days.....!

//greg//

I think Hughes is actually adding or has added another 1st level call center in the US that should handle 30% of the first time calls.