HN9000 relocation (how?)

[cpbenny]

I have an HN9000 system a DAPT and a squinter and would like the ability to relocate the system across the US. I saw in a old posting that this could be done by contacting the Huhesnet NOC. Can someone tell me how to do this or the number to the NOC. Much apprecaited. I have been on the Hughesnet help line for hours to no avail.

[grohgreg]

In the old days, installers used to call the NOC to get the customer cross-polled, but that doesn't happen anymore. I have no idea of what "helpline" you called, but there's no reason whatsoever that HughesNet tech support can't simply send an installer to do the job for you (no, they won't let you do it yourself). But unlike DirecTV, don't expect to get it done for free.

//greg//

[cpbenny]

Thanks. I actually moved it to a location on a military test range and I can not have an installer come set it up.

[grohgreg]

I suspect there's more to this than you're lettin' on. I held a TS/SPECAT/NATO COSMIC/Crypto access clearance during my entire Navy career. Several of those years were in/around SDiego. I don't recall of a single instance where provisions couldn't be made to permit controlled access to an outside contractor.

In the unlikely event that such a place actually does exist, perhaps you should consider obtaining a Hughes installer certification for yourself.

//greg//

[cpbenny]

Well I am actually in a test range in New Mexico. It is not impossible to get someone on, but we are probably a couple hours away from any installer and I only plan to be here two to three days.

[grohgreg]

Well, you bought the wrong tool for the job then. If you had a HN7000, a tripod configuration can be set up and torn down in no time. RV enthusiasts do it all the time. They tear it down before moving on to the next location, then set it up all over again after arrival. Can't do that with a HN9000, it's a Ka-band spotbeam system. Any time it's moved, it goes either to a different location under it's assigned spot beam - or to another spot beam entirely. Each move requires recommissioning, and moving to completely different spot beam might even involve creating a new account. But I'm not 100% positive on that last part. At any rate - even though I haven't confirmed this on the coverage map - it's not likely SDiego and NM share a common spot beam.

Not so with the Ku-band HN7000. As long as you can see the assigned satellite, you can move it anywhere - without the need for recommissioning.

//greg//

[tobifelinis]

Just out of curosity have you tried to run the installation?

Most reports that I have seen indicate that once you enter the pointing mode that you can not exit it unless the NOC has OKed it. Couriuous if you can exit the pointing mode with your DAPT.

[HCI]

You will not be able to move it unless the noc releases the modem for input of new GPS cords. If you put new ones in it will lock the modem saying relocation unauthorized. You can also only move it 2 times per year. Hughes will also not let you do it without a FSO being created and an installer calling in to get the modem authorized to move.

[HCI]

Just out of curosity have you tried to run the installation?

Most reports that I have seen indicate that once you enter the pointing mode that you can not exit it unless the NOC has OKed it. Couriuous if you can exit the pointing mode with your DAPT.

Once you enter pointing you can abort pointing or use last known good configuration and it will default back to the last successful parameters that the system worked with.

[tobifelinis]

I have had several people tell me that once they entered the pointing mode it covered up the abort point button and they could not stop the pointing.

I have done it a couple of times but I had to use 169.254.0.1 to get back to the abort point button.