Hughesnet 9200 Modem TX10 Error

[Dougvzla]

I had a couple of calls for service in HN9200 systems this week. When arrived at home I found Lan, Power and Receive lights on Transmit and system lights off.
I checked System Control center and I saw the receive signal was 93 but and TX10 error and red light.

First thinking this was caused by a bad radio and before replacing it I went to the Installer registration and went all the way trough. When I got back to the computer I saw system light was off and same TX10 error on the System Control page.

Before going to the roof again I just went to the advanced page and force range the system. This was the solution for this problem.

On second call I went directly to force range the system and fix the problem in less than 10 minutes inside the customer's house.

I hope this help somebody on the field.

[grohgreg]

Ranging problems can also be ZIP code related, especially for folks who live out in the boonies. When using the ZIP code method, the lat/lon of the post office building is used. That's why I recommend (a) GPS coordinates or (b) a known good lat/lon of the dish - instead of the ZIP code.

//greg//