Thread: Guide update

At times my guide doesnt download properly. I always leave it on G1-3 and never record from 1 to 2 am (download time from Motorola and is checked for automatic downloading) Yesterday morning,was bad,no information on movies and guide only went to 3 PM,(always have it on G1-3 when on guide)and could not get information on guide,only the programs. So I did a forced download,by leaving it on G1-3,turned it off and unpluged it for 20 seconds and then left it alone for 30 minutes. It came back on on worked fine. Since I did no recording last night,it was off and tuned to G1-3 for 24 hours. This morning,there was no information on movies,so I went to guide and hit info,and after about a minute or 2 information was on guide and on movies. At times the guide and information works ok,but also a lot of times I have to wait for it to down load thru guide. I called Motorola and asked them about it and they were having no problems and the lady(who sounded like she would rather being doing something else) said maybe I should do a Master Reset. Have you ever heard of this to fix a guide problem? TDT count is 1706. Is there anything else I should be doing?
Thanks John

many times my guide does the same thing. I will hit the guide button and it pops up and says "guide info is on G1" but I left it parked on G1 overnight. sigh.
recently it has been really bad for me. It will download the guide overview (program titles) but no detailed info. I can let it sit on G1 for an hour and it will not get the details. Signal is strong, signal strength 98 to 99 and ebno of at least 10.5
I know this isn't much help but at least you know you aren't alone ;-)

what has helped me in the past has been: start on G1, then go to the Guide diagnostic screen and do a clear (options 6 0 5, then arrow to screen F. then hit the info button.) then exit out, go back and hit guide.. it will do a fresh download. see if that gets you any further.

HTH

I use G1-167 on recommendation of NPS

It also happens to be an Encore western channel which we have a subscription to and watch as we drift off to sleep every night.
I think it's a little stronger than G1-3.

I did have a guide problem about the same night as you did though. I just moved back to G1-167 and it up dated immediately

Usually the only time I can count on trouble is if I forget to put it into sleep mode, which I normally do at midnight or there abouts

I use g1-167 also. It works for me. I'm a western fan too, and that's where i park it.

Thanks everyone for information,will try try the Guide rehit and use Gi-167

Maybe your dish needs tweaking if this happens often. If signal level is low, tp3 won't have a lock. I have not locked tp3 but still had lock on tp13, which is stronger. I replaced my lnb and troubles went away.

Check your signal level. If its ok and lock on g1-3, then just go to 3 and hit guide.

Signal strength on GI-3 and 167 is 98. Now I guess the reason G1-3 works better than G1-100 is its strength is only 64. Signal has always been lower on the HBO channels,but they get a very good picture. Have a relative new top of the line LNB.