More Upgrades

[mkm4]

In his original thread, he mentions that a tech came out and told him it's a software problem. I had a similar problem and it was due to a poor signal.

[GadgetRick]

On top of that, most of the time, when I play a recorded program I just get a black screen. I then have to go and play a different program, which then plays and come back to the original one an play that one again. This happens about 95% of the time.

Also, has anyone figured out how to come back to a recorded program and play it from where you left off? I've tried using the pause button and the stop button. No matter what I do it just plays from the start again.

The Rickster

[boch82]

Im having the same problem....i spoke to a CSR and they said I have a negative signal coming into my house....there is a tech coming tomorrow morning to fix the signal.

sounds like a line problem to me. Constant re-boots are a sure sign. Call up and make them send out a tech. No reson why one box works and the other doesn't, no matter what the model.

[mkm4]

Also, has anyone figured out how to come back to a recorded program and play it from where you left off? I've tried using the pause button and the stop button. No matter what I do it just plays from the start again.

I have an 8300HD. It will remember the last position I stopped watching, but I think it will only remember for upto 24 hours.

[GadgetRick]

My best friend has an 8300 with the same exact problem. I find it hard to believe it's a signal issue if so many people are having a problem. I also asked the tech when she came out for the initial call about a signal issue. She explained it's not a signal issue but a software issue various areas seem to have. She described other problems I was having I hadn't had a chance to tell her about so I sort of believe what she was saying. She was knowledgable enough to indicate she actually had a clue.

Holding the stopped position for 24 hours only is just another example of just how bad the software is. I also understand, if you pause a live show and don't watch the whole thing before the actual show ends, it kicks you back into live TV mode. Just plain stupid.

Again, I really am happy with my service (overall) but these software issues are really getting annoying.

The Rickster

[MergaTroy6]

Rickster,

I just got off the phone with digital services. Call up and schedule a service call. They are almost certain this is a signal issue. Make the tech run a new line and put a new box in.

If you really want, PM me and we'll check your upstream/downstream levels.

[GadgetRick]

Thanks. Sorry, been busy this week. I'll have a chance to deal with this early next week. I'll try calling them first and see what I can get done. If that doesn't work, I'll let you know.

Thanks a bunch.

The Rickster