More Upgrades

[MergaTroy6]

Upgrades to the GUI wil roll out this week across the service area. It is mainly to fix bugs with the user guide such as the audio clipping out when you bring up the guide and the picture flickering. Its basically to give the appearance of a smoother transition.

The new software version will also block adult titles from showing in your active rentals section as well.

I'll update with all the fixes and the roll out schedule when I get to my desk tomorrow.

[kevlard1]

Sounds good!

[liquidnw]

Upgrades to the GUI wil roll out this week across the service area. It is mainly to fix bugs with the user guide such as the audio clipping out when you bring up the guide and the picture flickering. Its basically to give the appearance of a smoother transition.

The new software version will also block adult titles from showing in your active rentals section as well.

I'll update with all the fixes and the roll out schedule when I get to my desk tomorrow.

Good news with the audio clipping. Anymore fixes like ande upgrade for the guide or search by keyword capability

[MergaTroy6]

Looks like Long Island and part of Jersey are done already. Here is the full list.

• Active Adult VOD rentals will no longer appear on the Active Rentals screen.
• DVR customers will be able to directly tune to the DVR playback channel 1000 from the iO Main Menu.
• Similar to other Interactive Channels, the iO Games Page will also have a screen saver page to minimize image burn-in on projection, plasma, and LCD television
• Video-on-demand previews will no longer direct the customer to the incorrect channel (300).
• The TV window will consistently display when accessing the recorded programs list on the 8300/8300 HD DVR.
• PPV inhibits will no longer prevent customers from accessing Free VOD selections.
• Customers will no longer intermittently lose audio when pressing the GUIDE or iO button on the remote.
• Customers will no longer intermittently lose video in the TV window while frequently toggling between menu and full screen.
• The SA 1850 User Interface Menu will no longer intermittently display on non-SA 1850 boxes.
• The SA box will no longer display the “CA0006 – You are not authorized to receive this channel” error code when a customer attempts to play an expired VOD rental from the Active Rental screen. Instead, the customer will be appropriately notified that the viewing window has closed and that they must reorder the VOD selection.
• Parental control settings will be enabled immediately after reboot.

If the DVR box is recording during the update process the recording will be split into two separate listings. If the DVR is scheduled to record programming during the update period, the recording will begin after the code download is complete. In either case, the recordings will not include the programming missed during the 8-10 minute code download period.

10/18 Bayonne, Hudson and Paterson
10/20 Long Island, Morris, and Warwick
10/25 Connecticut and Westchester
10/26 Bergen, Newark/Elizabeth, Monmouth, Hamilton, Raritan, Oakland, and Rockland
10/27 Brooklyn
11/1 Bronx

[GadgetRick]

Since the upgrade more problems have cropped up. On the dvr, whenever I go into one of the OnDemmand channels and hit the iO button to get back to the guide and change channels, after a few seconds, it puts me right back into the OnDemmand channel. VERY annoying. I have to manually tune to another channel (any non-OD channel that is) in order to stop this from happening.

The Rickster

[MergaTroy6]

I'm sure customer service would tell you to re-boot. Let me know if the problem persists.

[swaqieu]

I haven't received an updates...I'm in Westchester...
well maybe I did.. but on all my boxes (2-SA4200's and 1-SA8300HD) I still get a long pause when going to the guide in both video and sound..

any ideas...
also..ANY idea or possible info on when new HD channels may be coming out?

[liquidnw]

Boxes rebooted last night but I don't think I got the update because I don't see the DVR option on the IO menu. Also guide doesn't seem to load any faster.

[GadgetRick]

I have rebooted...many times. I have to as, since the upgrade, sometimes I'll just get a black screen when hitting the iO button. I was having this problem on my non-HD non-DVR box and they sent someone out telling me there's a software problem they're working on. It's quite annoying having the problem on my main tv. Oh, I don't seem to have the lockup problems I WAS having on the other box now.

Honestly, I am quite happy with CV as a product, however, their software REALLY sucks butt. I wish they could get their act together and get it to work.

The Rickster

[MergaTroy6]

sounds like a line problem to me. Constant re-boots are a sure sign. Call up and make them send out a tech. No reson why one box works and the other doesn't, no matter what the model.