Comcast DVR Belongs in a Dumpster

[anfortas]

About that freezing/ignoring problem.

I find that, especially if you use the recordings menu with a hi-def preview, the box can take quite a while to process a command sometimes. I've seen as long as 20 seconds. You know that it is busy trying to obey you because the little light on the clock display comes on when the command begins and goes back off when it is complete.

On the other hand, I find that very often a command simply never registers. I push a button, nothing happens, I push it again, then it goes through. In some cases I think this may be the remote not handling a rapid succession of buttons well, but in other cases I see the remote light go on but the DVR command light does not, so one of the two has a "failure to communicate."

[GaryPen]

I feel like one of those annoying 811 owners in the Dish forums that would talk about how wonderful and bug free their 811's were, despite the gazillion members' complaints (including myself) about all the things that were wrong with it. (It really is an appalingly bad piece of equipment that Dish should be totally ashamed of, along with the 921.)
My 6412 has been friggin great. Once, immediately after I powered it on, the audio alternated on/off. A simple power cycle solved it. That was it! Other than operator error, it's been working perfectly. (There are a few design flaws in the interface, and the hdd is too small. But, that's a horse of a different color.)
I'm pretty happy with the 6412, especially with Comcast's VOD, and will not necessarily be too bummed out if SBC doesn't release the Dish Media Portal, and I end up having to stay with Comcast.

[Luigi001]

Yes. This box has problems. My biggest problem is getting it to record a series without grabbing the repeats (Simpsons, Stargate, etc). Phone support refuses to acknowledge a problem. Their solution is to have the box replaced (I'm on my 3rd already). Email support admits there's a bug and I have to wait for an update from Motorola. A service tech admits to the problem and says it's TV Guide's fault or the network's fault. Go figure.

[juan]

I feel like one of those annoying 811 owners in the Dish forums that would talk about how wonderful and bug free their 811's were, despite the gazillion members' complaints (including myself) about all the things that were wrong with it. (It really is an appalingly bad piece of equipment that Dish should be totally ashamed of, along with the 921.)
My 6412 has been friggin great. Once, immediately after I powered it on, the audio alternated on/off. A simple power cycle solved it. That was it! Other than operator error, it's been working perfectly. (There are a few design flaws in the interface, and the hdd is too small. But, that's a horse of a different color.)
I'm pretty happy with the 6412, especially with Comcast's VOD, and will not necessarily be too bummed out if SBC doesn't release the Dish Media Portal, and I end up having to stay with Comcast.

Do you work for Comcrap?

[Wayne88]

After lambasting the Motorola DCT-6412, I must say that after swapping the crappy box for a new one, I have had no complaints. It does everything we ask of it (unlike the first box). I like it so much that I got a second one (this time with HDMI) and (thank goodness) it also works like a charm. I don't work for Comcast either, in fact, when this dish buyback deal ends in May, (and the price soars) I may have to go back to Satellite or preferably to Verizon FIOS if they ever get here. Bottom line: If your box is doing things like freezing or giving you choppy playback of what it "recorded", demand that they swap it and keep swapping until you get one that performs up to specs.
Wayne

[bruce]

I am also a very happy user of the 6412 via Comcast, I have not had one problem with it since dropping E*, do I think or believe that the 942 is a better unit, maybe, maybe not, but I was not about to pay E* $250.00 just for the right to lease it.

Now I do know I get better Comcast service then a lot of folks since I live in one of those sub-divisons that has those big green nodes ( looks like little tool sheds ) in every other backyard and the cable system here has already been rebuilt for 860 MHz, I get a great picture, even what is left of the SD analog channels ( most are in the digital spectrum now ) look better then E*'s SD channels.

What I am trying to say is I am tired of seeing things like Comcrap and such, I get better service and prices then E*, but I was not un-happy with E*, I just get something better for me then what E* is offering right now, but I will not put down E*. since I was happy with their service.

[ayrton]

I guess my wife and I have the only good ones. We had a few problems after install, but all those have been taken care of.

I record HDTV, many auto races and misc other programs with no problems at all. My wife also records daily shows with no problems.

I came over from Dish due to extremely high hardware prices for HD, and the fact they have a bunch of problems too.

We are a very Happy Comcast family.

[GaryPen]

Do you work for Comcrap?

Ummm. No. Do you work for Dish? (I always respond to incredibly f-ing stupid questions with another one. It's a reflex.)

[juan]

Ummm. No. Do you work for Dish? (I always respond to incredibly f-ing stupid questions with another one. It's a reflex.)

i used to work for comcrap!!!

[korsjs]

keep it nice please.