Directv Wants To Upgrade me for free?

**craig001** · 02-08-2008 01:37 PM

Here we are on my 6th, yes 6th appointment scheduled for next week. DirecTV could care less about customer service and satisfaction. I have emailed them repeated asking about when they planned on finishing my install and why am I being charged for my second receiver since it is a doorstop right now.

They told me it is my responsibility to schedule even though the installers who showed up told me that they would handle it since they had to make notes for the next poor guy.

The installer (12/14 guy) didn't run new lines, he just plugged my two existing lines in and the Zinwell wb68 was bad so I had to run the two lines to the HR21. They still have not sent me a copy of my agreement though they say we can't so my complaints with the FTC and MO AG are still open. Sorry for the vent but is anyone else having this many headaches with these #)(*(**'s?

**jacmyoung** · 02-11-2008 09:06 PM

Re: Directv Wants To Upgrade me for free?

What all this time I thougt it was Beyonce who wanted to upgrade me for free!

**WilliamC** · 02-13-2008 01:32 PM

Originally Posted by craig001

Here we are on my 6th, yes 6th appointment scheduled for next week. DirecTV could care less about customer service and satisfaction. I have emailed them repeated asking about when they planned on finishing my install and why am I being charged for my second receiver since it is a doorstop right now.

They told me it is my responsibility to schedule even though the installers who showed up told me that they would handle it since they had to make notes for the next poor guy.

The installer (12/14 guy) didn't run new lines, he just plugged my two existing lines in and the Zinwell wb68 was bad so I had to run the two lines to the HR21. They still have not sent me a copy of my agreement though they say we can't so my complaints with the FTC and MO AG are still open. Sorry for the vent but is anyone else having this many headaches with these #)(*(**'s?

Why did you let the installer leave without verifying the installation? Did you sign the work order?

I had an E* installer try to pull this crap on me when they brought me a defective 622. They said I had to wait till tomorrow for a new one. I then undo all the work you did and take everything back because I don't wait and don't expect me to sign anything either. Suddenly their supervisor brought me a 622 while the installer waited. Sometimes when they wanna be A$$es to you, you have to return the favor.

D* and E* both have installers that can be jackasses. I miss the days when I didn't have to use a D* installer and instead could use the guys that do the custom stuff for my Home Theater. They mounted my old 3lnb dish and that thing went through 3 hurricanes and didn't budge! In fact I was watching TV while one of the hurricanes was passing through.

**Marc1940** · 08-10-2008 10:47 PM

Wouldn't it be better to buy an hr20 from ebay and install it yourself, rather than taking a 2 year contract? I also received the call "unavailable" but they didn't leave a message.

**atp1313** · 08-11-2008 01:37 PM

Originally Posted by Marc1940

Wouldn't it be better to buy an hr20 from ebay and install it yourself, rather than taking a 2 year contract? I also received the call "unavailable" but they didn't leave a message.

Even if you were to get a "newsed" receiver from a third party, it would be considered leased. This is just how D* runs their ship and not much we can do about it. But it's not really that bad a deal. Plus, if you buy one on ebay, you would still need to get a new access card from D* and that would kick start the 2 year commitment. Given that you can't always trust the quality of the product from ebay, you are better off going with a truly new purchase from a D* supplier or D* themselves so that if there are any problems with the unit, you have some recourse for repair or replacement.

**Marc1940** · 08-11-2008 04:12 PM

Originally Posted by atp1313

Even if you were to get a "newsed" receiver from a third party, it would be considered leased. This is just how D* runs their ship and not much we can do about it. But it's not really that bad a deal. Plus, if you buy one on ebay, you would still need to get a new access card from D* and that would kick start the 2 year commitment. Given that you can't always trust the quality of the product from ebay, you are better off going with a truly new purchase from a D* supplier or D* themselves so that if there are any problems with the unit, you have some recourse for repair or replacement.

Thanks for your response. I decided to install a Tivo hr10-250 that I already had in the bedroom. Dtv Installer did his thing and put in 2 more cables. I called and initiated service. Are you saying that action started a 2 year commitment? Dtv said nothing about a new commitment.

**atp1313** · 08-11-2008 04:41 PM

If you are going with your old "owned" Tivo unit, there shouldn't be any extension of the contract as that box had already been activated in the past. But keep in mind that the Tivo won't get any of the new HD channels.

If that box is owned, you can probably get them to upgrade to a newer interactive MPEG4 box that would reset the commitment, but wouldn't cost more than $20 or so. And the new one would be leased, but the lease fee is the same as the Tivo fee you pay now. So it's not a big difference in monthly cost, but you would be able to get a whole lot more HD with a newer box.

**Madtown HD Junkie** · 08-11-2008 08:41 PM

For what it's worth...I got a call from D* wanting to upgrade my old mpeg2 HD box I own to a new mpeg 4 reg HD box at no cost and no extension of contract. I got exactly what they said I would.

**litig8** · 08-12-2008 05:13 PM

Other than getting a updated HD-DVR, has anyone been able to obtain any addiitonal add-ons, when taking D up on their "offer" to upgrade at no charge, i.e., HD programming, premium channels, etc. . . ?

**Afterburner666** · 08-12-2008 06:06 PM

I just got my "free HD upgrade" today. I was very disappointed that the replacement Rx has no off air antenna input as well as no RF output. I had a Hughes HD Rx which I was able to get my locals in HD via the off air antenna connection as well as feed two additional TV's via the RF output. The replacement model is an H23-600. This really stinks. Anyone know if any of the latest D*TV Rx's have an off air input and RF output? This may be the push I need to switch to Verizon. Thanks.