Placed The Order, We Shall See.

[robob]

Hey Folks,

Thanks for the help in the two threads in which I asked.

I placed the order, got lots of discounts. We will see what the first bill looks like. Used referral from a staff guy here. They put HR23 on the ticket but we know how that goes, huh? One rep said the HR23 is what they are installing now. I mentioned twice that dish lets one select the receiver they want and upgrade to the newer model.

First rep apparently did not know about the $23 rebate for a year so I mentioned that. He did have to go back and forth to a supervisor. Second rep was cool, she took the referral and noted the HR23. Forgot the AM21 and called back. First rep that time did not apparently understand and sent me to tech support. Tech support sent me to a different rep and she was good and noted that I want an AM21. She knew the model number so I felt better.

Definately some customer service issues at D*. I did mention to all my concern over the bad installs. I told them I am a consultant, paid by the hour and cannot have resched's, etc.

Thanks again and you folks have a fun eve,
Robert;-)

[wrknclass]

Man hope they bring you the hr23 but as any tech will tell you. I'm supprised the d rep didn't mention it. they cannot guarantee which reciever you will get.but if ya really wanted the hr23 you can go get it at the your local chain electronics place.

[Zynergi]

I have no clue why they say that, I have 4 HR20's on my Truck atm and havnt seen a HR23 in a month.

[robob]

Man hope they bring you the hr23 but as any tech will tell you. I'm supprised the d rep didn't mention it. they cannot guarantee which reciever you will get.but if ya really wanted the hr23 you can go get it at the your local chain electronics place.

They didn't mention because I told them I knew it.

No chains in Houston have it or online that I could find. You know any retailer with it? Not interested in smaller dealers as they go out of business more often than the big chains. And the big chains are going by the wayside as well.

Robert

[wrknclass]

Yeah really burns me up too d says some things especially the csr's that really kill installs for me.they tell customers what ever they want to hear just to make the sale.Were installing hr22's and hr23's right now and what a pain in the you know what they are to set up with the new software in them already.
but yeah there is really no way to determine what reciever you are going to get no matter what the d rep told ya.

[Zynergi]

Just a heed of warning.. with you having an install in the works the work order will have your receivers as Tech Delivers New (Meaning they come from his available inventory). So if he shows up and you have boxes sitting there to install... when he changes the work order to show Customer Equipment, it could be as much as $80 a receiver to install. There is absolutely nothing you would be able to do about the charges, Techs and Install Companies cannot offer discounts that a D* Sales Rep can. I see this a lot.. and all it does is piss people off and I am the bad guy becuase now it seems *I* am charging you money trying to get one over on you.. just a warning take it as you will.

So unless your willing to toss away all the discounts and so forth you got to guarantee you get a HR22/23 do not buy it from a retailer prior to your install. You can always turn the tech away if he does not have what you want.

[wrknclass]

i know bbuy carries them and ccity but you may not want to go there since they are going bankrupt. radioshack used to carrie dtv but not really sure anymore.

[robob]

i know bbuy carries them and ccity but you may not want to go there since they are going bankrupt. radioshack used to carrie dtv but not really sure anymore.

Yeah, Circuit City is out of the running and the BestBuy website shows the 22 not the 23.

Guess I will take what he has and beg 'em for a 23.

Thanks anyway:-)

[wrknclass]

yeah just ask em what he has if i was your installer and if thats what ya wanted and if i had one i'd have no problem givin ya one but i can only say that for myself. but ask him right away before the install even begins he may be able to call someone at the warehouse for ya and see if they even have any. but as installers we have no idea which ones were are going to get we just get what dtv sends to us.

here is an even better idea find out which hsp is going to do the install and give them a call and see if they have em in the warehouse and see if the guy can bring ya one for that day.
but call em the day before you are scheduled for the install. dtv can tell ya which company is going to do the install and give you there number.

[robob]

yeah just ask em what he has if i was your installer and if thats what ya wanted and if i had one i'd have no problem givin ya one but i can only say that for myself. but ask him right away before the install even begins he may be able to call someone at the warehouse for ya and see if they even have any. but as installers we have no idea which ones were are going to get we just get what dtv sends to us.

here is an even better idea find out which hsp is going to do the install and give them a call and see if they have em in the warehouse and see if the guy can bring ya one for that day.
but call em the day before you are scheduled for the install. dtv can tell ya which company is going to do the install and give you there number.

Good ideas, I will try that in the morning as the install is scheduled for Friday AM. Was surprised at that. Must not be any new customers signing up in my area.

'Preciate that much:-)