Refer-a-Friend

[Jimbo]

What a ridiculous business practice. That same number is still on their website.

It's really too bad there isn't more competition. It would be much better if Dish Network and cable had the exact same programming offerings as DTV. Competition would be good for all of us. I'm making my choice of DTV because I'm a sports fan. I want my regional sports network in full time HD as well as the option to get basically any sports package. I haven't pulled the trigger yet. It's hard to when you read some of the stuff they are pulling on these forums.

How would you feel about them had you not gotten into a forum like this to hear all this stuff, remember, you are in a very SMALL number of people that actually find out about this stuff, the majority of people never know this type of thing.
That said, ALL providers do these things, not just D*, if it's not one thing, it's another.

[ftaisawesome]

It's one thing to have fine print. Everybody does that. I think everyone now knows that you should read the fine print on everything.

I think it's a whole nother matter to intentionally dupe the very customers you are trying to attract. To clearly give you one phone number on their website only to say..... haha you called the wrong number is just plain wrong. I'd laugh my ass off if they got sued and had to pay big fines.

They expect you to live up your end of the deal but, they will try to cheat you out of their part of the agreement.

[srenker]

Who is answering this other phone number and why is OUR money being wasted employing them if what they're doing is bogus?

[ftaisawesome]

Who is answering this other phone number and why is OUR money being wasted employing them if what they're doing is bogus?

I'm sure it's one of their customer service reps. The rep may not even know the people are gonna get shafted for all we know. It's hard to say

[brisimon]

So just to confirm the number to call for the refer a friend is 1-866-443-8869? I need to do this next week most likely and wanted to make sure it was a smooth process.

[FED-UP-INSTALLER]

just be glad your not an installer, we deal with that and worse 6 days a week

[ftaisawesome]

So just to confirm the number to call for the refer a friend is 1-866-443-8869? I need to do this next week most likely and wanted to make sure it was a smooth process.

It's anything but a smooth process. I got my order set up and was told I was all set. That was this afternoon. I was told the rebate was for 14 months. Call in tonight, it's only 12. Their website says lock in your price til 2011. That's clearly 13 and 1/2 months away. The rep on the phone said 14 months when I ordered. Again it's a 12 month credit. Plain and simple.

I asked them to look at the account and verify the referral. Guess what? No record of a referral. I suggest you call every night or every other night before you get installed and make sure you are getting everything they said they are giving you. Also, make sure you submit your rebates online RIGHT AWAY. If you wait til you are installed, you will then have to wait like 6-8 weeks for your rebate. Regardless of what number you call, I suggest you keep checking before you get installed to make sure it's there.

Having said that, they tell you it will take a couple of billing cycles before it shows up. Now you're two months into it, I suppose they can still say, what referral? Bottom line... I don't know if I'm gonna get screwed or not but, I'm gonna be dilligent in making sure I get it.

[ftaisawesome]

just be glad your not an installer, we deal with that and worse 6 days a week

I feel for ya bro

[Hookem99]

Blah.... my neighbor just signed up today using my account # for refer a friend. I really hope I get the credit, but if not I'll hit up stonecold for help getting it straight!

[ftaisawesome]

Blah.... my neighbor just signed up today using my account # for refer a friend. I really hope I get the credit, but if not I'll hit up stonecold for help getting it straight!

Tell your neighbor to call in two days and make sure the referral is on the order.