HR21 only using on receiver?

**qposner** · 11-12-2009 10:04 PM

I just hooked my HR21 up after a 9 month vacation suspension. I just tried to change a channel while another show was recording and it told me I would have to stop the 1 recording. Clearly receiver #2 is not working. I checked my multiswitch and everything is wired correctly. Any suggestions before I call D*? Thanks.

**Jimbo** · 11-12-2009 10:12 PM

Originally Posted by qposner

I just hooked my HR21 up after a 9 month vacation suspension. I just tried to change a channel while another show was recording and it told me I would have to stop the 1 recording. Clearly receiver #2 is not working. I checked my multiswitch and everything is wired correctly. Any suggestions before I call D*? Thanks.

Is the second line hooked to the back of the DVR ?
You didn't say what kind of dish set up you have, I'm guessing it's NOT a SWM

**qposner** · 11-12-2009 10:31 PM

I just replaced cables, that didnt help. I swapped the cable ports on my wall and that didnt help. So, now I know its not the cabling. Its either the BBC's or one of the tuners. I swapped BBC's to the cable cable/tuner input, still no difference. So, I know both BBC's are good as well. When I only leave tuner #1 hooked up in the back of the box, the show plays. When I only leave tuner #2 hooked up, I get frozen video and no sound. THat leads me to believe tuner #2 is bad in the box. Thoughts?

Also, I have a Slimline dish running to a 4x8 multiswitch. HR21 (the problem receiver) in my man cave, HR20 in the family room and 2 SD Directivo boxes in bedrooms.

**qposner** · 11-12-2009 10:47 PM

Is there any other affirmative way of testing a tuner? An internal system check perhaps?

**Jimbo** · 11-12-2009 10:47 PM

Originally Posted by qposner

I just replaced cables, that didnt help. I swapped the cable ports on my wall and that didnt help. So, now I know its not the cabling. Its either the BBC's or one of the tuners. I swapped BBC's to the cable cable/tuner input, still no difference. So, I know both BBC's are good as well. When I only leave tuner #1 hooked up in the back of the box, the show plays. When I only leave tuner #2 hooked up, I get frozen video and no sound. THat leads me to believe tuner #2 is bad in the box. Thoughts?

Also, I have a Slimline dish running to a 4x8 multiswitch. HR21 (the problem receiver) in my man cave, HR20 in the family room and 2 SD Directivo boxes in bedrooms.

4X8 switch ?
That will not work with the new sat set up, you need a WB68 (6x8) multiswitch, I wonder if that has anything to do with your trouble.

**qposner** · 11-12-2009 10:50 PM

Originally Posted by Jimbo

4X8 switch ?
That will not work with the new sat set up, you need a WB68 (6x8) multiswitch, I wonder if that has anything to do with your trouble.

Sorry, thats what I meant. The 2 flexports are capped off (so 4 lines run in from the dish). It is the same setup I had before (I think).

**Jimbo** · 11-12-2009 10:52 PM

Originally Posted by qposner

Sorry, thats what I meant. 2 of the inputs are capped off. It is the same setup I had before (I think). Should there by 6 inputs running in and 8 coming out even with only 4 dual tuner receivers? Doesnt a slimline dish only have 4 cables running to the multiswitch? I had Fios for a while (hence my vacation suspension) and perhaps the installer messed with my multiswitch).

Yes, the Slimline runs 4 cables to the MS.

**qposner** · 11-12-2009 10:54 PM

Originally Posted by Jimbo

Yes, the Slimline runs 4 cables to the MS.

So does it sound like the tuner? I have protection plan, so that helps.

**Jimbo** · 11-12-2009 11:05 PM

Originally Posted by qposner

So does it sound like the tuner? I have protection plan, so that helps.

More than likely, also could be a bad cable or connection, but you said you replaced them.

**qposner** · 11-12-2009 11:31 PM

I went though tech support and we got the tuner back. HOwever, there is a 4 sec delay between channel changes that wasnt there before. While trying to figure it out with the csr, I got cut off. Grrr. Any ideas?