More DTV deception?

[ftaisawesome]

Ok, I just got installed today. Before I ordered , I researched the packages and channels. It said for my area I would get the Regional sports networks CSN Chicago and FSN Midwest. It even said something about Blues hockey. When I called to order, I verified with the rep on the phone that I would get both and was told yes. I get installed today and guess what? FSN Midwest is grayed out. Tells me to call 721. I call customer service, the guy says you don't get FSN Midwest. I calmly explain that I was told I would and that the website showed I would. He goes to the website and says, I see what you are talking about. It does say you get it. According to my tool here, it's not supposed to be in your package. You have to have the sports pack. The only thing I can do is give you $5 dollars off for 6 months. Regular price is $10 a month. I explain that I don't want to add more money. I was told this was part of the agreement. He said he understood but, that's the best he can do.

Now I don't get upset with the reps because he's just doing his job so, I just tell him that I don't want to pay extra then it's the ok, sorry I couldn't do more and all that.

If you've seen my other posts, I had a ton of trouble getting the referral and, I still am not guaranteed that I will get it. Other people have been flat out misled with a wrong phone number on the site for Refer a friend and, told they were out of luck. A phone number that continues to be there.

[texasbrit]

What's your zip code? And what sports were supposed to be showing on the channel?

[raoul5788]

It may be your package level needs to be higher to get the rsn you want. Not all are available with every package.

[purtman]

What is your zip code? That may mean the difference in what you get.

[kovach]

Call and complain about not having Versus, they may give you Center Ice for free and you can get the games on FSM. There's some threads on here about how to go about doing that...

[Joe Diamond]

I have never found that Directv lies. It is just that when you discover the truth it is not what you expected.

What happens in the installation world makes consumer experiences seem like a walk in the park.

Joe

[sudnshok]

If you've seen my other posts, I had a ton of trouble getting the referral and, I still am not guaranteed that I will get it. Other people have been flat out misled with a wrong phone number on the site for Refer a friend and, told they were out of luck. A phone number that continues to be there.

I got screwed out of my referral too. My brother signed up and gave them my account number (this was about 18 months ago). After not getting my compensation, I contacted them. By this time 2 months had passed (I was being patient assuming it took time for processing) and they told me they had no record of my account number as being a referral for my brother's account. I was 100% positive he called the correct number and 100% positive he gave it to them. They wouldn't do anything for me.

I used to be a major champion for DTV telling everyone I know to switch over. Between them screwing me and their sucky HD offerings those days are long gone. Now I steer everyone I can towards FiOS.

[yorktown]

Between them screwing me and their sucky HD offerings those days are long gone. Now I steer everyone I can towards FiOS.

Yeah, only 150 National HD channels, pretty sucky !!

[ftaisawesome]

It may be your package level needs to be higher to get the rsn you want. Not all are available with every package.

My package is choice extra and the channel was listed all the way down to choice. LIke I said, I saw it on the website. The order guy confirmed it and, now the customer service guy saw it on the website.

I really did my homework

[ftaisawesome]

What is your zip code? That may mean the difference in what you get.

See my reply to Raoul above