Washington AG Sues DirecTV

[Jimbo]

No one reads the fine print online.

IF everyone read the fine print before signing,
a. they probably would not sign it because theres so much garbage in there that they don't understand or agree too.

b. This would make the installers very late on most of thier install calls trying to make time commitments.

[Jason Whiddon]

You obviously don't know Elwaylite.
And read your last sentence, And take your own advise.

Exactly. I did not come here to bash directv unfairly. I was a Sub for a long time, and very happy until they started changing their ways. I'm not gonna sweep it under the carpet and act like it's ok because they did not "mean" to do it.

Anywho, done with the love fest in this thread.

[directmommy]

again , this is something that will be blamed on the installers
you watch ,

[damjr]

The problem here is gone are the days of "that's a good deal and a hand shake" for anything we as consumers buy.

We are now a society of sue happy people which now requires a 100 page contract filled with legalese to go along with almost anything we buy. This is not just a DTV,Dish,cable,telco, etc….. problem. It is a total consumer product problem.

People today try and find any reason they can to get out of any contract or purchase if they change their minds later down the road without considering what is involved to reverse their decisions. They just feel that the providers have to eat it. Well this costs money. But wait………………Mr. consumer doesn’t want to pay more for products. Hmmmmmmmmmmmm.

So now there has to be all this legal crap printed so that it fits on 1 page and not 100 ( yes I’m exaggerating here) so the print has to be so tiny you need a magnifying glass to read it and that we don’t kill any more trees just to print all this and we now make the tree huggers happy……………………and OH MY GOD WHAT A FRICKEN HEADACHE TRYING TO MAKE EVERYONE HAPPY !!!

In today’s world almost anything we sign up for that requires a monthly subscription requires some sort of commitment. THIS IS THE NORM.
Anyone who tries to say “I didn’t know there was a commitment” is just flat out lying or they just crawled out from under a rock somewhere. People who do not read what they are signing…………………well let’s just say they deserve what they get and should not be allowed to back out of their contracts and must fulfill their commitments.

I’m sorry but this is just one of the many issues that fall into the “pussification of America”. We’re all turning into a bunch of whining, bitching, sue happy, little spoiled babies.

Sorry……rant off

[Stalker]

Bottom line is the TOS agreement that is never read by anyone except for the paranoid is easy for D TV to pass off to the consumer because of all the other bells and whistles that we all only see and hear.

[Hemi 6.1]

In today’s world almost anything we sign up for that requires a monthly subscription requires some sort of commitment. THIS IS THE NORM.
Anyone who tries to say “I didn’t know there was a commitment” is just flat out lying or they just crawled out from under a rock somewhere

150% agree with this as well.

[bforce]

I have *E and used to work for them in sales. We HAD to read all the terms and conditions at the time of sale on the phone and to make sure they understood the commitment and cancellation fees (or we would get a 0 on our QA for that call). Why doesn't *D do this?

[ChrisK114]

I have *E and used to work for them in sales. We HAD to read all the terms and conditions at the time of sale on the phone and to make sure they understood the commitment and cancellation fees (or we would get a 0 on our QA for that call). Why doesn't *D do this?

When I placed my order, they did. The thing is that I think most time people just don't listen to what is being said.

[nhra328z]

Another article and a ton of comments...


DirecTV thrives on 'deception,' lawsuit alleges - The Red Tape Chronicles - msnbc.com

[meStevo]

I have *E and used to work for them in sales. We HAD to read all the terms and conditions at the time of sale on the phone and to make sure they understood the commitment and cancellation fees (or we would get a 0 on our QA for that call). Why doesn't *D do this?

I've worked for D*, they do too (the QA thing). Doesn't mean it always happens though.

I just bought a house, and at certain points there are very plainly worded large font breakdowns of what I am entering into, and I think it would be good to see something like that for ETFs over a certain dollar amount across all industries (pay TV, cell phones, etc). Send it certified so there's no 'i didnt get it' and allow for cancellation within x days of receipt. Alternatively allow the consumer to log into a website that's OK'd by a watchdog group or something that lets you electronically acknowledge terms that are presented in the same plainly worded fashion.

For over the phone transactions, do something with a recorded message, either during the transaction or between the request/order and the install, that if not accepted the install is not completed.