Problems sending back bad HD receiver!

**raoul5788** · 12-24-2009 08:42 AM

Originally Posted by Jimbo

Isn't it all part of the packing slip for the return ?

That sounds familiar Jimbo, but it's been a while since I sent anything back, so I can't say for sure.

**videojanitor** · 12-24-2009 02:27 PM

I returned a defective receiver last month. Inside the recovery kit box there was a pre-paid FedEx return label, which also includes a stub you can remove for your records. The tracking number isn't on the stub though -- just the receiver ID and model number -- but there's plenty of room for you to write it down. There was also a piece of tape to reseal the box, as well as a sheet with instructions.

**gpg** · 12-24-2009 04:01 PM

It took three weeks for my recovery kit to arrive when I upgraded a standard dvr to an hd dvr.

**Jimbo** · 12-24-2009 04:23 PM

Originally Posted by gpg

It took three weeks for my recovery kit to arrive when I upgraded a standard dvr to an hd dvr.

As long as you get the NEW box activated, why worry how long it took to get the return box, as long as they are not trying to charge you for it.
Many of the older boxes won't be used anymore anyways.

**gpg** · 12-24-2009 06:48 PM

Originally Posted by Jimbo

As long as you get the NEW box activated, why worry how long it took to get the return box, as long as they are not trying to charge you for it.
Many of the older boxes won't be used anymore anyways.

I didn't say that I was worried. I just wanted to point out that D* doesn't necessarily ship recovery kits quickly.

**Jimbo** · 12-24-2009 08:10 PM

Originally Posted by gpg

I didn't say that I was worried. I just wanted to point out that D* doesn't necessarily ship recovery kits quickly.

true .

**bubbagscotch** · 12-25-2009 07:58 PM

Originally Posted by Jimbo

As long as you get the NEW box activated, why worry how long it took to get the return box, as long as they are not trying to charge you for it.
Many of the older boxes won't be used anymore anyways.

So which older boxes will not be used anymore? When do you think that time frame will come?

**Jimbo** · 12-26-2009 12:24 AM

Originally Posted by bubbagscotch

So which older boxes will not be used anymore? When do you think that time frame will come?

Anything SD will generally not be used anymore into the future, although they may keep one line active .... they sent friends of mine H recvrs for the last year or so and they have NO HD TV's in the home or any plans to be getting any.

**bubbagscotch** · 12-26-2009 01:45 AM

Originally Posted by Jimbo

Anything SD will generally not be used anymore into the future, although they may keep one line active .... they sent friends of mine H recvrs for the last year or so and they have NO HD TV's in the home or any plans to be getting any.

I think that will be at least 5 years from now, think of the millions of sd receivers still out there, that takes time and money to have to swap out that many receivers. Plus if they get swapped out look at the millions of dollars of equipment dtv will have to dish out to replace those receivers. Takes time and money.

**Jimbo** · 12-26-2009 08:11 AM

Originally Posted by bubbagscotch

I think that will be at least 5 years from now, think of the millions of sd receivers still out there, that takes time and money to have to swap out that many receivers. Plus if they get swapped out look at the millions of dollars of equipment dtv will have to dish out to replace those receivers. Takes time and money.

Yes it will happen over time ....
Also, they ARE still giving out SD recvrs, I think it depends also on what they have in the warehouse.