Problems sending back bad HD receiver!

**rlongwell** · 12-23-2009 05:11 PM

Can anyone help me???

I recently had a problem with a Directv HD receiver for which they sent me a replacement with no problem (I pay the extra charge per month for h/w coverage). However, we could not find the mailing label to send back the faulty receiver to DTV that should have been in the box. I contacted DTV and they said they would process another "return it" box and label, I should have it within 3-5 business days. Nothing came. I called them again, same response, we'll send another kit.

I have now been doing this since the last few days of November, and still no
mailing label. Their paperwork says if I don't return it within a certain time they will charge me for failing to send back the defective receiver.

Well guess what? Two days ago I logged into my account and lo and behold a charge for $230 plus has been made against my credit card. I called at that time and angrily told whomever responded, and he says in 2 more days (the end of the day today) I will have it. It's now late in the day, and I don't hold much hope for getting it.

WHAT DO I HAVE TO DO, THREATEN TO CANCEL DTV SERVICE IF IT DOESN'T COME TODAY?? WHAT IF THAT FAILS?

Richard L.

**webdog** · 12-23-2009 07:17 PM

I recently added a standard DVR and a HD DVR and want to send back the 2 standard receivers. D* said they would send me a "recovery kit" and I'm still waiting for it. They better not try and charge me for the standard boxes because they're the one dropping the ball and not sending me the stuff.

**Jimbo** · 12-23-2009 07:28 PM

I thought that the return label was already inside the Packing Slip, you just turn it over, from what I remember.

It's been awhile since I returned one, but my label has always been right there.
There should also be a page inside explaining what to do with it.

**harshness** · 12-23-2009 07:41 PM

Originally Posted by webdog

I recently added a standard DVR and a HD DVR and want to send back the 2 standard receivers.

We all need to be careful not to use the terms "add", "upgrade" and "swap" interchangeably. If you were really adding receivers as you say, they wouldn't be expecting the old ones back.

They better not try and charge me for the standard boxes because they're the one dropping the ball and not sending me the stuff.

The Billing Department never drops the ball.

ALWAYS, ALWAYS keep a record of the tracking information for at least six months after you return a receiver. If you don't, you have no proof that DIRECTV received it and the battle will be much more difficult.

**Jimbo** · 12-23-2009 07:45 PM

Originally Posted by harshness

We all need to be careful not to use the terms "add", "upgrade" and "swap" interchangeably. If you were really adding receivers as you say, they wouldn't be expecting the old ones back.The Billing Department never drops the ball.

ALWAYS, ALWAYS keep a record of the tracking information for at least six months after you return a receiver. If you don't, you have no proof that DIRECTV received it and the battle will be much more difficult.

Normally I would drop my recvr off at the local FedEx and would be given a slip stating so and a tracking number if I request it.

**raoul5788** · 12-23-2009 08:28 PM

Originally Posted by Jimbo

Normally I would drop my recvr off at the local FedEx and would be given a slip stating so and a tracking number if I request it.

The return kits all have tracking numbers on them.

**Jimbo** · 12-23-2009 08:48 PM

Originally Posted by raoul5788

The return kits all have tracking numbers on them.

Isn't it all part of the packing slip for the return ?

**bmetelsky** · 12-23-2009 11:17 PM

It seems to me that DirecTv drops the ball when it is convenient (and profitable) for them to do so.

**Jimbo** · 12-23-2009 11:34 PM

Originally Posted by bmetelsky

It seems to me that DirecTv drops the ball when it is convenient (and profitable) for them to do so.

Seems to me that they may have in this particular instance.
I have sent them back without any issues.

IF I were the OP, I would give them a call, then contact Fed Ex and see if they have labels that they can print up seeing all D* stuff goes back thru them.

**Blueridge66** · 12-24-2009 08:20 AM

If you log into your account and look in the My Orders. The options are "View All Orders", Pending and Completed (last 3 months). One of these options should show if they have acted or not.
I had to call to get the Recovery Kit. Can't remember details but seemed like the tracking number was listed. Any case you call tell if they've acted on your request to send the recovery box. If it is, you might confirm they have your correct address. Fedex ended up giving my box to a neighbor who actually delivered it.