Downgrade from HD Package on HR-23?

**stonecold** · 03-03-2010 08:56 AM

HD is required so is DVR service fee if you have a any HD or DVR or HDDVR box. It is non negotable.

we would tak the hr23 back but then she would have to pay another fee for another box.

Best thing I can say is that if she feels the extra 10 is just going to kill her then have her call retentions and use the i quit card ... they will probably throw a free hd at her for 6 months or a year.

**Hemi 6.1** · 03-03-2010 09:01 AM

Originally Posted by stonecold

Best thing I can say is that if she feels the extra 10 is just going to kill her then have her call retentions and use the i quit card ... they will probably throw a free hd at her for 6 months or a year.

For only $10 over the SD DVR, I wouldn't complain.

**stonecold** · 03-03-2010 09:20 AM

Originally Posted by Hemi 6.1

For only $10 over the SD DVR, I wouldn't complain.

You might not, but plenty of others do. I seen customers get silly demands like this all the time.

I have the stance once they leave billing ot go to retentions all bets are off and its non of my business if retentions caves in.

**Hemi 6.1** · 03-03-2010 09:23 AM

Originally Posted by stonecold

You might not, but plenty of others do. I seen customers get silly demands like this all the time.

I have the stance once they leave billing ot go to retentions all bets are off and its non of my business if retentions caves in.

People need to research and read the fine print for a change.