How Long After a Storm Should I Expect a Signal?

**msmith198025** · 03-14-2010 12:04 PM

Originally Posted by mkelet

just called, they said we can't do anything because there is a storm in your area. They are always full of great answers.

They would not set you up for a tech to come out after?

**Hemi 6.1** · 03-14-2010 12:05 PM

They should still be able to setup a service call I would think.
Maybe for tomorrow?

**mkelet** · 03-14-2010 12:09 PM

no, the system doesn't allow it, is what they told me. call back later, when there is not a storm in your area. it's not raining here and hasn't for about 2 hours

**Hemi 6.1** · 03-14-2010 12:11 PM

Originally Posted by mkelet

no, the system doesn't allow it, is what they told me. call back later, when there is not a storm in your area. it's not raining here and hasn't for about 2 hours

Well thats a new one.
And you called 1-800-531-5000 Just to make sure.

**mkelet** · 03-14-2010 12:13 PM

yep, that's what i called, i was kind of shocked with her comment

**Hemi 6.1** · 03-14-2010 12:49 PM

I would Flip is D* or E* ever refused my service call attemp.

**Hemi 6.1** · 03-14-2010 12:51 PM

They didn't say their computers were down or something?

**CTDucksFan** · 03-14-2010 01:45 PM

Well, that makes sense if you think about it - a user calls up in the middle of a storm because they lost service and want to schedule an appointment, but the weather is causing the issue. Once the weather moves on, service comes back.

This is obviously different, but it makes sense that they'd have standard reply of "wait until the storm is over to see if your service returns".

That being said - it sounds like your dish got knocked out of alignment. I'm in CT and I didn't lose service at all, even when the wind was it's most vicious. When you do get a tech out there, make sure to express your concerns about wind - they may move your dish to a different place, or try to anchor it better.

Good luck!

**jtwex** · 03-14-2010 01:55 PM

It's a shame it's in a location that you have no access too. I've personally seen an install where all the bolts weren't tightened so even a mild storm would knock out the alignment. The storm is gone, time to call again.

One other thing, I did read here that if a receiver goes X amount of time without a signal it needs to be unplugged for a few minutes (cables from the back of the receiver too) before connecting everything back up & letting it reboot. You have nothing to lose trying this also.