phone lines, dtv...

[mileslong]

im new to this forum... i googled satellite forum and this is the first thing that came up.

basically, im a private contractor for directv... and phone lines have increasingly become a HUGE issue... there are no if, ands or buts about it.

the problem is, as im sure this is not the first thread here about this.... is that almost nobody uses home phone service anymore... and when they do 60% of the time its COX digital telephone, and i CAN NOT figure out how to activate the receiver through digital telephone.

so my %'s are rediculously low, and im receiving a lot of unwanted heat from it.

does anyone know how to filter a digital telephone so that i can activate through them??? im seriously in jeopardy of losing my job because my %'s are so low, and i literally have no control over who does/doesn't have home phone service.

[fleetfarmer]

I'd hire a lawyer to look into this.

If a customer does not have a land line phone it shouldn't be held against you. You shouldn't be penalized for something that is 100 % out of your control.

[Jimbo]

im new to this forum... i googled satellite forum and this is the first thing that came up.

basically, im a private contractor for directv... and phone lines have increasingly become a HUGE issue... there are no if, ands or buts about it.

the problem is, as im sure this is not the first thread here about this.... is that almost nobody uses home phone service anymore... and when they do 60% of the time its COX digital telephone, and i CAN NOT figure out how to activate the receiver through digital telephone.

so my %'s are rediculously low, and im receiving a lot of unwanted heat from it.

does anyone know how to filter a digital telephone so that i can activate through them??? im seriously in jeopardy of losing my job because my %'s are so low, and i literally have no control over who does/doesn't have home phone service.

Welcome to the site !

Might want to check the Installers Forum

[mileslong]

Welcome to the site !

Might want to check the Installers Forum

ty, if a mod could kindly move this thread to the appropriate forum.

thanks.

[mileslong]

also... im noob, so help me out...

im not seeing a "installers forum"

[jonniefive79]

Press the right arrow and active button on the front of the receiver and

Change the call waiting prefix to *99

Make sure the polarity is correct on all phone lines. Use a tester.

Also, if they have internet, hook into their router if possible, then there is no need for a phone line except for the caller ID feature. Ethernet connections will ping and will keep DTV happy.

One more trick if the customer doesn't have a land line, test the phone jacks, a lot are still live for 911 purposes, these will ping sometimes too.

[Joe Diamond]

Press the right arrow and active button on the front of the receiver and

Change the call waiting prefix to *99

Make sure the polarity is correct on all phone lines. Use a tester.

Also, if they have internet, hook into their router if possible, then there is no need for a phone line except for the caller ID feature. Ethernet connections will ping and will keep DTV happy.

One more trick if the customer doesn't have a land line, test the phone jacks, a lot are still live for 911 purposes, these will ping sometimes too.

IF all that works...you da man!

I was going to suggest just telling the office management to fuck off...if they fire you for this apply for unemployment...get into a real job...but let the HSP and or Directv management explain about the phone deal to a local government entity that can cost them some bucks for this abuse.

Why move this thread away from Directv users?

Joe

[This1]

am i missing something when did you need a phone line to activate a receiver or need one at all. I have never had a lan line in my homes
My wife and I have cells so what is the point having a 50 dollars bill that is never used

[FED-UP-INSTALLER]

am i missing something when did you need a phone line to activate a receiver or need one at all. I have never had a lan line in my homes
My wife and I have cells so what is the point having a 50 dollars bill that is never used

Just my opinion, but I think DirecTV uses it to spy on you - they sell your viewing habits- but somehow it's not invasion of privacy

[harshness]

am i missing something when did you need a phone line to activate a receiver or need one at all.

This is where policy and necessity clash. It isn't necessary, but if the installer doesn't connect it, they get dinged.