is this the stupidest company ever, or am I the stupid one trying to sign up with them?

[mrpither]

I signed up over the phone on 1/9. As of today, directv has called me 4-5 times now to schedule an installation, only to tell me that they can't schedule an installation for me. If they can't schedule, why are they bothering to call me? And why do they charge me immediately for equipment that they can't even schedule an installation for?

I am a patient person, but this is beyond ridiculous. How stupid are these people? I'm starting to think that I am making a huge mistake getting involved with directv.

Is this typical for this company??? I have dish at the moment, and so far am flabbergasted that directv has managed to stay in business at all.

[JerryVolunteer]

Why do they say they can not schedule at this time?

[Hutch1814]

I signed up over the phone on 1/9. As of today, directv has called me 4-5 times now to schedule an installation, only to tell me that they can't schedule an installation for me. If they can't schedule, why are they bothering to call me? And why do they charge me immediately for equipment that they can't even schedule an installation for?

I am a patient person, but this is beyond ridiculous. How stupid are these people? I'm starting to think that I am making a huge mistake getting involved with directv.

Is this typical for this company??? I have dish at the moment, and so far am flabbergasted that directv has managed to stay in business at all.

Any kind of special equipment you're requesting?

[mrpither]

...the power of SatelliteGuys strikes again...

they just now called and schedule me for next Sat. First of many calls I have received from them that appears to have produced a result. This has been such a cluster that now I am having second thoughts. My order includes an HMC and a DTivo, both new pieces of eqpt that it seems may require further support. DTV doesn't seem like a very reliable company based on my personal experience so far...

[Iceberg]

you do realize that the HMC & DCrapo (sorry but Tivo is a evil word in my mind) wont work together with MRV?

The reason they may have been delayed is the HMC is a new product not available yet in some markets

[mrpither]

yep - HMC for main tv, vanilla HD receiver for 2nd tv (whole home dvr to the hmc), and DTivo is for mother-in-law who misses her Tivo long time. When I placed the order, they gave no indication that there would be any delay associated with any hardware. LA area (which I am on the edge of and am counted as part of) is one of the initial markets for the HMC I read.

[Hutch1814]

yep - HMC for main tv, vanilla HD receiver for 2nd tv (whole home dvr to the hmc), and DTivo is for mother-in-law who misses her Tivo long time. When I placed the order, they gave no indication that there would be any delay associated with any hardware. LA area (which I am on the edge of and am counted as part of) is one of the initial markets for the HMC I read.

Yeah but TiVo is also a very limited item as well. You just happened to request the 2 newest and limited things Directv has to offer now! I'm assuming that's where the delay came from

[mrpither]

DTV never said anything to me about not being to get any of the hardware.

[JerryVolunteer]

It seems to me that you were getting very good service if they kept calling to say they couldnt do it yet. That is a hell of alot better then not getting any calls and just wondering.

[mrpither]

Tomato / potahto. I thought this was a big company with the resources to deliver good service in a timely manner.

ring - ok sir, we're going to schedule your installation for you now. pause. we can't schedule your installation. we'll call you back.

now do that 3-4 more times and see how smart they sound / how happy you are about it.