Does the H20 get the new software (GUI)?

[Jimbo]

I wish that was true. I have two H20's and one H23 and they wouldn't upgrade my equipment unless I agreed to a new 2 year commitment. I have been with Directv for over 10 years and purchase one movie a week on average. I don't plan on leaving but do not want a 2 year commitment either. I was polite to the CSR and told her that I thought the policy was not endearing to keeping long time customers.

Your correct,
I have always thought that after your initial 2 year commitment you shouldn't have a commitment seeing you've paid your dues.

Particularly if you've been with them for a length of time.

[lenjack]

I'll give it a try. Been with them for 16 years and have 3 hd receivers, one a dvr, and I'm near the beginning of a new commitment.

[Jimbo]

I'll give it a try. Been with them for 16 years and have 3 hd receivers, one a dvr, and I'm near the beginning of a new commitment.

Sooooo, your an early adapter that started with them from the beginning, good got you !

Your just starting a new commitment ?
Must have recently went HD ?

If thats the case then it doesn't hurt to try as a new commitment doesn't hurt.
Remind them that you've been with them from the beginning and see if they waive it, not sure if they will/can, but it doesn't hurt to try, and let us know what you find out.