Ok can someone tell me how to pause/rewind live tv

[Iceberg]

The price is the same for a dumb box or a DVR. If you are going to pay the $6 mirror fee you might as well get the DVR even if you have no plans to use it. Hope you can get it resolved with them at a reasonable price.

the price up front usually isnt though

[robjlevin]

If you get a good rep they'll jump through hoops for you. Glad to hear you got one them and that you're happy.

[mdram]

No I didn't ask that ? Like I said I've been doing that for years, would not of thought to ask that ? Because it seemed so simple. I mean they have some hocus pocus way of allowing the dvr to play and record from all over the house, surely it would do the same for live tv.....it won't. I called direct told them I wanted to cancel, they agreed to send me additional dvr's at no charge. Guess they didn't feel like it was worth losing a customer over, so kudos to direct, I'm happy they are happy and I will pay them about 1600 a year for service, but I will be able to rewind/pause live tv, it's crazy stupid that the other system setup wouldn't do something as simple as that, ain't like that feature just came about last year, I would bet I'm not the only person sold this setup to be pissed about that. All is well now though, thanks for the replies.

did you ask if they were hd-dvrs they are sending?

[Somedevildawg]

Damn it, no I didn't ask if they were hd, if they are not they will get some back when installer gets here to do install! Like I said before, I have had dvr's for as long as they Have been available, this whole ordeal was an effort to get hd to all sets, nothing more or less. The diff with this system is that you do have a dvr and it will record and playback from anywhere in the house, it just doesn't constantly record what you are watching, like standalone dvr's will do, not sure how that's going to work for anyone who has had dvr's for any length of time and is use to being able to rewind/pause live tv. It's like "one small step for direct, one giant leap backwards for the consumer" sure hope they send me hd boxes, thanks again

[AlaJoe]

In this guys defense I can see this happening as I personally did something just as stupid as the Orig poster. Two years ago I bought a brand new Jeep Patriot. After signing all the paperwork and they gave me the keys and I way ready to drive away but I was missing something. I ask where is the key fob you know the thing that unlocks the doors? Guess what? Yep that is right it did not come with one. I was floored as every car I had owned for the past twenty years came with one. It never even crossed my mind that cars were still made in 2009 that did not come with remote unlocking doors. So I can see how a non techie signing for "Whole Home DVR" can think you should be able to pause live tv on any tv.

[Somedevildawg]

Talked to the salesman who sold me the system today, he said he was sorry for the misunderstanding, that he probably didn't explain that to me, like I said he explained how anyone in the house could record and playback and all the benefit of higher capacity, more channels, more sats orbiting, etc. Just forgot to mention "oh btw you are going to lose your ability to rewind/pause live tv. Like I told him, he knew I could do that because he knew exactly what system I had in place, he agreed said he was sorry, diRect hopefully will send out hd dvr and all will be good, btw I thought all cars came with the keyless entry nowadays as well! Thanks again, hopefully this solves my problem, I'm confident it will, hopefully a lesson learned by the salesman as well, again in the next 3 years I stand to pay direct 4800 $ for programming, they too will be happy!

[jwolf]

It seems as though you were making many assumptions.

As someone already said, you should have asked the questions instead of assuming.

[Yes616]

Some here may not realize that Dish has several HD non DVR receivers that could be turned in a DVR by just adding an EHD and without any additional monthly charge. I used to have one myself. Did the OP have say a Dish ViP211 with an owned EHD attached to it? That receiver works this way. You just can't watch one show while recording another with this set up. Dish DVR's have multiple tuners so you are paying for that for the premium DVR service.

That was one of the better parts to Dish service. The worst parts of Dish service is them dropping channels due to disputes. No NYC RSN's with Dish so that's why I am here.