Thread: Missing Channels - How to Reauthorize your Receivers

There has been a number of issues this week with some customers missing channels, or getting the 721 Error, Channel Not Purchased, when it was indeed a channel they should receive.

If you are ever missing channels, please use this link to reauthorize your receivers prior to calling for help:


https://www.directv.com/DTVAPP/mydir...horization.jsp

You will need to login to DirecTV.com with your email and password.

You can also call 800-531-5000 and tell the automated system Error 721. Both methods do the same thing.

If it still fails, you'll need to call tech support (or actually purchase the channel you're trying to get, if you haven't already).

Originally Posted by Jason Crandall

You can also call 800-531-5000 and tell the automated system Error 721. Both methods do the same thing.

Not to argue with you, but have you tried the 721 trick lately?
I tried it for a client a couple week's ago, & EVERY time, it took me directly to a CSR! I ended up having to go through a VERY lengthy explanation with some nimrod as to WHY I needed a rehit.

I haven't tried it since, & haven't had too & was concerned about trying it on my own or anyone else's system, since I figured maybe they might be keeping a log on the account or something else like it.

Rich, I haven't tried it in a long time. The web site works good though.

I agree - except it seems very few of my clients have THEIR on-line accounts setup &/or they do NOT have broadband internet.
And when you're trying to get a rehit done quickly so that you can get on to another job, THAT is NOT the time to try & get their on-line setup.

the phone automated system works fine with the 721 ext
worked for me like a month ago..

The automated 721 worked for me today - like a 30 second delay.

Mike

IVR for the win.

just call the directv ivr and select resend authorizaton

Both the internet and the phone system has worked for us and my brother. One time, however, I called on my cell phone, which is not the phone listed on our account. Took me straight to a (stupid) CSR. Just our experience.