Thread: HR21 doesnt show HD's

I just reactivated after a 9 month vacation suspension. My downstairs HR20 is showing all of the HD channels in the guide. However, 3 hours after hooking everything up, my HR21 upstairs is not showing HD channels. Anyone have any advice? Do I need to wait longer? It seems if my HR20 is showing them, my HR21 should as well. Thanks!

Originally Posted by qposner

I just reactivated after a 9 month vacation suspension. My downstairs HR20 is showing all of the HD channels in the guide. However, 3 hours after hooking everything up, my HR21 upstairs is not showing HD channels. Anyone have any advice? Do I need to wait longer? It seems if my HR20 is showing them, my HR21 should as well. Thanks!

First, make sure that both recvrs have the BBC's attached to them on the back side before the coax feed.
Obviously the HR20 does have them on as your getting HD channels.
Are you getting all your HD channels there ?

IF you have the BBC's on both, try swapping them with the working one and see if the trouble follows ..... if it does, your BBC's are bad.

IF the trouble stays on the HR21 then call D* and have them re activate your HD, it sounds like they may have the info on one of your recvr's but not the other one.

This is more than likely the situation.

Jimbo

Originally Posted by Jimbo

First, make sure that both recvrs have the BBC's attached to them on the back side before the coax feed.
Obviously the HR20 does have them on as your getting HD channels.
Are you getting all your HD channels there ?

IF you have the BBC's on both, try swapping them with the working one and see if the trouble follows ..... if it does, your BBC's are bad.

IF the trouble stays on the HR21 then call D* and have them re activate your HD, it sounds like they may have the info on one of your recvr's but not the other one.

This is more than likely the situation.

Jimbo

Ill try swapping them tonight. As for the HR21's info, it is showing correctly in my online account.

Originally Posted by qposner

Ill try swapping them tonight. As for the HR21's info, it is showing correctly in my online account.

It doesn't matter what your account online says, call them and have them re confirm that they show the HD on BOTH recvr's.

Do the whole satellite setup all over. It prob has the wrong "dish" setup in settings.

Originally Posted by pro96

Do the whole satellite setup all over. It prob has the wrong "dish" setup in settings.

Not sure if that would help seeing he says he has HD on one recvr. which would lead me to believing that he does have the correct dish set up.

also make sure your display is not set on HIDE HD CHANNELS and make sure it says SHOW HD CHANNELS.....

or



if it says HIDE SD CHANNELS.. make sure it stays on HIDE SD CHANNELS if its not on that selection.

are there hd channels in the guide? try a reauthorization.

Originally Posted by sddtvtech

also make sure your display is not set on HIDE HD CHANNELS and make sure it says SHOW HD CHANNELS.....

or



if it says HIDE SD CHANNELS.. make sure it stays on HIDE SD CHANNELS if its not on that selection.

That was it. Thanks to all of you.