Thread: Can't Get an answer

Hello

I am new to this forum and would like to get a Directv qestion answered. I have had Directv for about nine years I left for a short while and went to comcast due to to fact I could not get HD due to the fact that I was to close to the tree line.
I hated comcast so much that I went back to Directv about a year and a half ago. Resently I had several trees come down and I took a couple down so not to hit my house. I now have a clear view of the sky where the trees were. I spoke Directv about moving the loction of the dish (I know that I would need a different dish to get HD) from the upper roof of my house to a lower area to go through the now open line of site. They said that the installer put the dish where it needed to be and that they were not wrong. I tried to explain to the person on the phone what I was looking to do and it was like smashing my head into wall.
Does any one have any sugestions, or should I just give up.
Thanks frustrated customer

Dave

Look in your local phonebook for a local DIRECTV installer.
Have a local DIRECTV installer come out and move your dish and upgrade you to HD.

I'm finding out that unless you have a very cut and dry question that the CSR's don't know how to handle anything that they aren't use to. There's no talking to them. That is the only thing I mis from my cable company. They were very easy to talk to and would go above and beyond what was expected. Forget that with Direct.

Originally Posted by Mark0525

I'm finding out that unless you have a very cut and dry question that the CSR's don't know how to handle anything that they aren't use to. There's no talking to them. That is the only thing I mis from my cable company. They were very easy to talk to and would go above and beyond what was expected. Forget that with Direct.

As stated a few posts above call a local retailer if possible. If you are not asking something that is in the 800# CSR's script then you are not gonna get much help. Ask about a searching for signal or a fuzzy picture and they might can help. Ask a question like yours and get the same blow you off generic answer.

The problem is, they don't tell you to call a local installer. If it wasn't for this site I would be lost.

Thanks for the help

If you are wanting to upgrade to HD they will have to come out to give you a new dish anyway. When the installer comes to put up the new dish you can discuss the best location for the dish.