Thread: caller ID

Hooked up new receiver from Directv today. Now my called ID will not display on TV. DirectV is no help in fixing this. What can I do to fix this peoblem

Originally Posted by grandma

Hooked up new receiver from Directv today. Now my called ID will not display on TV. DirectV is no help in fixing this. What can I do to fix this peoblem

I assume it works fine when connected to your phone. You have to subscribe to the caller id service from your phone provider. What model receiver do you have? Have you tried resetting the receiver? It's best to do it through the menu.

Hey Grandma, welcome.
If your internet comes through the phone company(dsl) make sure you use a filter on the receiver you want caller id on.
Please give us as many details as possible, so we can help you resolve this minor technicality.

Yes my DSL is through phone line. What kind of filter?

never had a problem with the caller ID before. Just with this new receiver.

The filter(s) should have came with your dsl modem. They are supposed to be plugged in where ever you have a phone or other device such as a satellite receiver. Picture below is what a filter looks like.

Originally Posted by grandma

never had a problem with the caller ID before. Just with this new receiver.

I understand. I have had customers with dish who had no problems then switched to direct and could not get caller id without the filter. This is the simplest thing to try 1st.

Do not have a modem, we have a router. Where can I get filter and what kind?

It sounds like your modem is built into your router, that is pretty common.
The best place to get a filter is through the phone co. If you have a local office that would be your best bet. If not just give them a call and have them send you 1. Don't let them try to charge you for it, if they do remind them of the other competition who would love to have your business.